How to Read Your Bill

It's important to you and to us that you understand how to read your Cellcom bill and know the payment options available. Luckily, understanding your wireless bill has never been easier. Your Cellcom monthly bill provides you with all the information you need in an organized easy-to-read format.

SAMPLE BILL

For billing inquiries, please call toll free (877)873-4419

Bill Date 1/1/16
Account Number 001-15194457
Invoice Number 377362
Payment Due 1/23/2016
Total Due $381.34
Summary of Charges
Previous Balance $0.00
Payments Received Through 11/13/15 $0.00
Adjustments Applied to Previous Balance $0.00
Balance Forward $0.00
Total Current Monthly Charges and Credits $381.34
Total Due $381.34
Welcome to the Cellcom Family
Thank you for trusting your communication services to Cellcom. We know that choosing a communications company is a big decision. We take it seriously. Therefore, we'll make sure we go the extra mile for you because we want you to feel comfortable and satisfied with your choice. We appreciate your trust in us. We're here to help - anytime & anywhere. If you have questions about your service, dial 611 from your Cellcom phone to reach us.
Go Green! Go Paperless!
Save time, money AND natural resources! Sign up to receive a Paperless bill by creating an account at my.Cellcom.com. Register as an account owner, including a username and password. From there, enroll in Paperless Bill. Have questions? Call (800)236-0055.
Get Account Info On-the-Go with the myCellcom App
Get wireless usage and account information on-the-go with the ease and convenience of the myCellcom App! The myCellcom App allows Account Owners to view the usage of all lines on your wireless account. Plus, make a payment, manage usage notifications and more. Download from the Google Play or the App Store today!

Please detach and return the lower portion with your payment. For your protection, do not send cash. Do not staple payment to invoice.

Cellcom
PO Box 7555
DePere WI 54115-7555

Temp Return Service Requested

Bill Date 1/1/16
Account Number 001-15194457
Invoice Number 377362
Payment Due 1/23/2016
Total Due $381.34
Amount Enclosed

Fred Cellcom
12345 S 67 St
De Pere WI 54115

Pay to:

Cellcom
PO Box 7555
DePere WI 54115-7555

SAMPLE BILL

SAMPLE BILL

Bill Date 1/1/16
Account Number 001-15194457
Invoice Number 377362

For billing inquiries, please call toll free (877) 507-2203. Please note that your invoice may not contain all of the sections listed below as some of the features may not apply to your service.

  • Monthly access and feature charges – Are billed one month in advance.
  • Prorated charges (partial month) – On your first bill you may be charged a prorated monthly access/feature charge. This is calculated from the date you began service to the date your billing cycle ends, plus the next month's charge.
    Prorated charges may also occur due to calling plan/feature changes or temporary suspensions.
  • Home Area Usage Charges – Are billed in 60-second increments. Home airtime usage is billed for incoming calls received, as well as outgoing calls made, while in your home service area. Completed calls are charged airtime when you press "send" or "talk" on your phone to connect your call until the call is terminated. Calls placed on another carrier's network may take up to 45 days to appear on your bill.
  • Roaming Area Charges – Are billed in 60-second increments. This is airtime used outside your home calling area. Airtime minutes used while roaming are not included in your home calling plan minutes. Charges for calls on another carrier’s network may take up to 45 days to appear on your bill. The roaming area city displayed in your roam call detail section may include surrounding geographic areas.
  • Returned Checks – There will be a $30.00 charge each time a check is returned for non–sufficient funds (NSF). Checks will be redeposited. If they do not clear a second time, a second $30.00 charge will result. ACH payments and electronic funds transfers will be attempted up to 3 times. If they do not clear, a $30.00 charge will be applied for each time it does not clear.
  • Check Payment – When you provide a check as payment, you authorize Cellcom to make a one-time electronic funds transfer from your account. Therefore, funds may be withdrawn from your account on the same day your payment is received. You will not receive your check back from your financial institution.
  • Billing Period – Is when your monthly service begins and ends. Refer to the monthly access section of your bill. Your new minutes begin on the first day after your bill date. On the top of each page of your bill, you will find the bill date.
  • Late Payments – If payment is 30 days past due, we may suspend your service until payment is made. If suspended, we may charge a reactivation fee of up to $60 in order to reactivate your service. These decisions are made at Cellcom’s sole discretion.
  • Carrier Surcharges – These fees are variable and subject to change from time to time without prior notice. The Regulatory and Other Recovery Fee is assessed to help defray costs of various federal, state, and local regulatory programs and mandates imposed on us. It also helps to defray costs imposed on Cellcom by other carriers, including costs for using their network to complete calls, interconnection, and cell site rents and maintenance. The Federal USF Charge is assessed to recuperate the costs of Cellcom’s FCCmandated contribution to the Universal Service Fund. The Wisconsin State USF fee is assessed to recuperate the costs of Cellcom’s Wisconsin-mandated contribution to the state Universal Service Fund. The Franchise Fee is assessed to recuperate the costs of Cellcom’s Wisconsin-mandated video service provider fee that we must pay to local municipalities where we offer video service. Carrier surcharges are not taxes and we are not required by law to charge these fees.
  • Taxes – All Federal, State, and Local taxes are computed in accordance with appropriate tax laws. A tax exemption certificate must be filed with our office in order to be eligible for tax exemption status.
    E911 and/or Police and Fire Protection Fee charges could also apply. These charges are government-mandated and all wireless carriers are required to charge the customer the same rate. No exemptions exist on E911 or Police and Fire Protection Fee charges.
  • #MIN – Access your account usage or pay your bill by dialing #MIN (#646) from your wireless phone while on Cellcom's towers. Hear a complete summary of your minutes, including calling plan and feature information. Depending on your calling plan, not all customers will be able to access the #MIN service.
  • Questions – Inquiries about your account will be accepted only from the financially responsible person or authorized representative. If you have questions about your statement or if you need more information about a transaction, we must hear from you no later than 60 days after the charges first appeared on your bill. We will investigate your inquiry and correct any errors promptly. Full payment is required while items are under investigation.
Change of Address

Please check the box on the reverse side and print information clearly.

Account Name:

Effective Date:

New Address:

City:______________________________________ State:_________ Zip:__________________

Work Number:

Phone Number:

County:_____________________________________________

Contact Name:

Signature:__________________________________________________________________________________

SAMPLE BILL

SAMPLE BILL

Bill Date 1/1/16
Account Number 001-15194457
Invoice Number 377362

For billing inquiries, please call toll free (877) 507-2203.

Account Summary
Previous Balance $0.00
Total Payments $0.00
Total Adjustments $0.00
Balance Forward $0.00
Current Monthly Charges & Credits
Monthly Access
Features
Home Area Usage Charges
Roam Area Usage Charges
Data and Other Usage Charges
Equipment
Credits and Other Charges
Carrier Surcharges
Taxes
$0.00
$301.12
$0.00
$0.00
$0.00
$27.05
$25.00
$10.40
$17.77
Total Current Monthly Charges & Credits $381.34
Total Due $381.34
Account Summary by Phone Number
User / Phone Number Page # Monthly Access Features Home Area Usage Charges Roam Area Usage Charges Data & Other Usage Charges Equipment Credits & Other Charges Carrier Surcharges Taxes Total Current Charges & Credits
FRAN CELLCOM
(920)770-8337
5 Share Plus $0.00 $210.81 $0.00 $0.00 $0.00 $27.05 $0.00 $4.45 $11.04 $253.35
FRED CELLCOM
(920)770-8338
7 Share Plus $0.00 $90.31 $0.00 $0.00 $0.00 $0.00 $25.00 $5.95 $6.73 $127.99
Total $0.00 $301.12 $0.00 $0.00 $0.00 $27.05 $25.00 $10.40 $17.77 $381.34

SAMPLE BILL

SAMPLE BILL

Bill Date 1/1/16
Account Number 001-15194457
Invoice Number 377362

For billing inquiries, please call toll free (877) 507-2203.

Account Usage Summary
Home Usage Plan
Minutes
Additional
Airtime
Long
Distance
Airtime
Anytime 90 0 0
Total 90 0 0
Data & Other Usage Included
Units
Additional
Units
Data Pack (MB) 31 0
Picture Msgs 1 0
Quik|Txt Dmstc In 12 0
Quik|Txt Dmstc Out 17 0

SAMPLE BILL

SAMPLE BILL

Bill Date 1/1/16
Account Number 001-15194457
Invoice Number 377362

For billing inquiries, please call toll free (877) 507-2203.

Summary for FRAN C CELLCOM, (920)770-8337
Your Share Plus Calling Plan Includes:
Anytime Minutes Nights & Weekends Additional Airtime
Unlimited 0 $0.00

Free Features Included With Your Calling Plan:
Call Waiting, Caller ID, Location Services, Picture Messaging, Smartphone Modem, Three Way Calling, Unlimited Messaging, Voicemail

Monthly Access
Share Plus Plan 01/02 – 02/01 $0.00
Total Monthly Access $0.00
Features
Access – Smartphone 12/08 – 01/01 $32.36
Access – Smartphone 01/02 – 02/01 $40.00
Call Waiting 12/08 – 02/01 Included
Caller ID 12/08 – 02/01 Included
Data Share 10GB 12/08 – 01/01 $72.00
Data Share 10GB 01/02 – 02/01 $90.00
Flex Access Discount 12/08 – 01/01 –$16.08
Flex Access Discount 01/02 – 02/01 –$20.00
Location Services 12/08 – 02/01 Included  
Picture Messaging 12/08 – 02/01 Included
Smartphone Modem 12/08 – 02/01 Included
T3 Limited Coverage 12/08 – 01/01 $5.64
T3 Limited Coverage 01/02 – 02/01 $6.99
Three Way Calling 01/02 – 02/01 Included
Unlimited Messaging 12/08 – 02/01 Included
Voicemail 12/08 – 02/01 Included
Total Features Charges $210.81

SAMPLE BILL

SAMPLE BILL

Bill Date 1/1/16
Account Number 001-15194457
Invoice Number 377362

For billing inquiries, please call toll free (877) 507-2203.

Home Area Usage Charges
Plan
Minutes
Plan
Minutes
Used
Additional
Minutes
Additional
Minutes
Charges
Long
Distance
Minutes
Long
Distance
Charges
Directory
Assistance
Calls
Directory
Assistance
Charges
Anytime Unlimited 54 0 $0.00 0 $0.00 0 $0.00
Total 54 0 $0.00 0 $0.00 0 $0.00
Total Home Area Usage Charges $0.00
Data & Other Usage Charges
Description Date Included Used Overage Add'l
Packs
Unit
Amount
Total
Amount
Data Pack (MB) 01/01 6607 2 0 0 $15.00 $0.00
Picture Msgs 01/01 Unlimited 1 0 $0.00 $0.00
Quik|Txt Dmstc In 01/01 Unlimited 11 0 $0.00 $0.00
Quik|Txt Dmstc Out 01/01 Unlimited 17 0 $0.00 $0.00
Total Data & Other Usage Charges $0.00
All "Data & Other Usage" products are subject to the Data Acceptable Use Policy located at: www.cellcom.com/AUP
Equipment
#122222 – Pymt 1/24 01/01 $27.05
Total Equipment Charges $27.05
Cellcom Flex balance (after current installment): $621.95
Carrier Surcharges
Federal USF Charge $1.46
Regulatory and Other Recovery Fee $1.96
Wisconsin State USF $1.03
Total Carrier Surcharges $4.45
Taxes
Police and Fire Protection Fee $0.75
State Tax $10.29
Total Taxes $11.04
Total Current Monthly Charges & Credits for (920)770-8337 $253.35

SAMPLE BILL

SAMPLE BILL

Bill Date 1/1/16
Account Number 001-15194457
Invoice Number 377362

For billing inquiries, please call toll free (877) 507-2203.

Summary for FRED C CELLCOM, (920)770-8338
Your Share Plus Calling Plan Includes:
Anytime Minutes Nights & Weekends Additional Airtime
Shared 0 $0.00

Free Features Included With Your Calling Plan:
Call Waiting, Caller ID, Location Services, Picture Messaging, Smartphone Modem, Three Way Calling, Unlimited Messaging, Voicemail

Monthly Access
Share Plus Plan Add-A-Line 01/02 – 02/01 $0.00
Total Monthly Access $0.00
Features
Access – Smartphone 12/08 – 01/01 $32.36
Access – Smartphone 01/02 – 02/01 $40.00
Call Waiting 12/08 – 02/01 Included
Caller ID 12/08 – 02/01 Included
Location Services 12/08 – 02/01 Included
Picture Messaging 12/08 – 02/01 Included
Smartphone Modem 12/08 – 02/01 Included
Three Way Calling 01/02 – 02/01 Included
T3 Limited Coverage 12/08 – 01/01 $8.06
T3 Limited Coverage 01/02 – 02/01 $9.99
Unlimited Messaging 12/08 – 02/01 Included
Voicemail 12/08 – 02/01 Included
Total Features Charges $90.31

SAMPLE BILL

SAMPLE BILL

Bill Date 1/1/16
Account Number 001-15194457
Invoice Number 377362

For billing inquiries, please call toll free (877) 507-2203.

Home Area Usage Charges
Plan
Minutes
Plan
Minutes
Used
Additional
Minutes
Additional
Minutes
Charges
Long
Distance
Minutes
Long
Distance
Charges
Directory
Assistance
Calls
Directory
Assistance
Charges
Anytime 0 36 0 $0.00 0 $0.00 0 $0.00
Total 36 0 $0.00 0 $0.00 0 $0.00
Total Home Area Usage Charges $0.00
Data & Other Usage Charges
Description Date Included Used Overage Unit
Amount
Total
Amount
Data Pack (MB) 01/01 0 30 0 $0.00 $0.00
Quik|Txt Dmstc In 01/01 Unlimited 1 0 $0.00 $0.00
Total Data & Other Usage Charges $0.00
All "Data & Other Usage" products are subject to the Data Acceptable Use Policy located at: www.cellcom.com/AUP
Other Charges & Credits
Line Set-up Fee $25.00
Total Other Charges & Credits $25.00
Carrier Surcharges
Federal USF Charge $2.34
Regulatory and Other Recovery Fee $1.96
Wisconsin State USF $1.65
Total Carrier Surcharges $5.95
Taxes
Police and Fire Protection Fee $0.75
State Tax $5.98
Total Taxes $6.73
Total Current Monthly Charges & Credits for (920)770-8338 $127.99

SAMPLE BILL