Enhanced 911 (E911) Customer Communication

Background

The Federal Communications Commission (FCC) has established Enhanced 911 (E911) rules and requirements for wireless providers. The purpose of these rules is to improve the effectiveness of wireless 911 service by providing 911 dispatchers with additional information regarding wireless 911 calls. This additional information could literally mean the difference between life and death.

The rules and requirements set up by the FCC apply to all wireless carriers. It is not unique to Cellcom, but rather affects the entire industry. As a result of these rulings, all phones activated on the Cellcom network must be E911 capable.

The FCC's mandate for wireless carriers to maintain analog service expired in February 2008. Therefore, as of March 1, 2008, Cellcom has retired its analog network and will no longer provide analog service to its users.

Benefits of Digital and E911