Frequently Asked Questions

4G LTE

  1. Will you offer any 4G LTE Broadband service for my computer?
  2. Can I trade my Residential Broadband in for a 4G LTE version?
  3. Will Cellcom offer a 4G LTE basic phone?
  4. Do I have 4G LTE coverage where I live?
  5. Do you have 4G LTE anywhere outside Wisconsin?
  6. Is 3G going away? 2G?
  7. What will happen if I have a 4G LTE phone and am not on the 4G LTE network?
  8. Will 4G LTE service cost me more?
  9. I think the iPhone 4/4s is a 4G LTE phone. Will it work on Cellcom's new 4G LTE network?
  10. What is 4G LTE and how does it compare to 3G?
  11. Where can I get a 4G LTE smartphone?

Will you offer any 4G LTE Broadband service for my computer?

We are currently offering a 4G LTE MiFi mobile broadband hotspot for use with computers, tablets and other Wi-Fi enabled devices. A Residential Broadband Service will be launching at a later date in Sturgeon Bay and portions of Marathon, Oconto, and Marinette counties.

Can I trade my Residential Broadband in for a 4G LTE version?

When we roll out our 4G LTE residential broadband Internet product, we will be able to better answer questions about trade-ins, upgrades and residential data plans.  If you find that a mobile product offering better suits your needs, please contact a sales representative to discuss the options that are available for you today.

Will Cellcom offer a 4G LTE basic phone?

4G LTE service primarily benefits users of data-intensive applications like watching video, downloading photos and music and online gaming. These services are best experienced on a large screen, typical with smartphones. We are not aware of any manufacturer producing a basic phone to benefit from 4G LTE technology.

Do I have 4G LTE coverage where I live?

An interactive coverage map is available at www.cellcom.com/map

Top Do you have 4G LTE anywhere outside Wisconsin?

Cellcom customers have access to a national 4G LTE network that covers over 97% of Americans. An interactive coverage map is available at www.cellcom.com/map.

Is 3G going away? 2G?

No, our 3G (EVDO) and 2G (1xRTT) networks will continue to support our data and voice services for many years. All of our 4G mobile broadband and smartphones will have the capability to work on 4G LTE, 3G and 2G networks.

What will happen if I have a 4G LTE phone and am not on the 4G LTE network?

4G LTE mobile broadband devices and smartphones will be backwards compatible. These devices will connect on our 2G (1XRTT), 3G (EVDO) networks when it does not register with a 4G LTE network. Some devices may have a toggle option to preserve battery life instead of actively searching for 4G LTE.

Will 4G LTE service cost me more?

We do not have specific 4G LTE-only data plans. Customers pay based on the amount of data they use. All data plans currently offered can be used on the 2G, 3G or 4G LTE networks.

I think the iPhone 4/4s is a 4G LTE phone. Will it work on Cellcom's new 4G LTE network?

The iPhone 4 and iPhone 4s should not be confused with 4G LTE service. All iPhone 4/4s's are 3G devices, however a software update to the GSM version of the iPhone 4/4s recognizes UMTS technology as being "4G" and displays this to the user. This did not change the speed or technology that is being offered by the GSM carrier, it is simply a visual change. While most in the industry consider UMTS to be a 3G technology, this GSM carrier has chosen to consider it a 4G technology.

Top What is 4G LTE and how does it compare to 3G?

4G LTE is a high-speed wireless data technology that offers speeds of 5-12 Mbps download and 2-5 Mbps upload (up to 10 times faster than 3G data speeds). However, like any wireless data, speed is impacted by geography, distance from a cell site and traffic on the network

Where can I get a 4G LTE smartphone?

You will be able to purchase 4G LTE devices from any of our retail stores and participating Cellcom Agents.