Frequently Asked Questions
We are currently offering a 4G LTE MiFi mobile broadband hotspot for use with computers, tablets and other Wi-Fi enabled devices. A Residential Broadband Service will be launching at a later date in Sturgeon Bay and portions of Marathon, Oconto, and Marinette counties.
When we roll out our 4G LTE residential broadband Internet product, we will be able to better answer questions about trade-ins, upgrades and residential data plans. If you find that a mobile product offering better suits your needs, please contact a sales representative to discuss the options that are available for you today.
4G LTE service primarily benefits users of data-intensive applications like watching video, downloading photos and music and online gaming. These services are best experienced on a large screen, typical with smartphones. We are not aware of any manufacturer producing a basic phone to benefit from 4G LTE technology.
An interactive coverage map is available at www.cellcom.com/map.
Top Do you have 4G LTE anywhere outside Wisconsin?
Cellcom customers have access to a national 4G LTE network that covers over 97% of Americans. An interactive coverage map is available at www.cellcom.com/map.
No, our 3G (EVDO) and 2G (1xRTT) networks will continue to support our data and voice services for many years. All of our 4G mobile broadband and smartphones will have the capability to work on 4G LTE, 3G and 2G networks.
4G LTE mobile broadband devices and smartphones will be backwards compatible. These devices will connect on our 2G (1XRTT), 3G (EVDO) networks when it does not register with a 4G LTE network. Some devices may have a toggle option to preserve battery life instead of actively searching for 4G LTE.
We do not have specific 4G LTE-only data plans. Customers pay based on the amount of data they use. All data plans currently offered can be used on the 2G, 3G or 4G LTE networks.
The iPhone 4 and iPhone 4s should not be confused with 4G LTE service. All iPhone 4/4s's are 3G devices, however a software update to the GSM version of the iPhone 4/4s recognizes UMTS technology as being "4G" and displays this to the user. This did not change the speed or technology that is being offered by the GSM carrier, it is simply a visual change. While most in the industry consider UMTS to be a 3G technology, this GSM carrier has chosen to consider it a 4G technology.
Top What is 4G LTE and how does it compare to 3G?
4G LTE is a high-speed wireless data technology that offers speeds of 5-12 Mbps download and 2-5 Mbps upload (up to 10 times faster than 3G data speeds). However, like any wireless data, speed is impacted by geography, distance from a cell site and traffic on the network
You will be able to purchase 4G LTE devices from any of our retail stores and participating Cellcom Agents.