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It's important to you and to us that you understand how to read your Cellcom bill and know the payment options available. Luckily, understanding your wireless bill has never been easier. Your Cellcom monthly bill provides you with all the information you need in an organized easy-to-read format.
1. Why do I have charges for more than one month on my bill?
Typically, Cellcom bills monthly access and features one month in advance, and your invoice will show only the monthly access and feature charges for your next billing cycle. On your first bill, however, you are billed from the date you started your service to the end of the billing cycle (partial month), plus you are billed for the next month in advance. Charges for a partial-month, or more than one month may also occur when you change your rate plan/features. Because we billed in advance for the period when the change occurred, we must credit back what we charged for the old rate plan/feature, and then bill you the correct charge. In addition, you are billed the new rate plan/feature one month in advance.
2. How do you determine how many minutes I am billed for?
Cellcom minutes are billed in 60-second increments. Each partial minute of airtime is rounded up and billed as a full minute. Home airtime usage is billed for incoming calls received, as well as outgoing calls made while in your home service area. Completed calls are charged airtime when you press 'send' or 'talk' on your phone until the call is terminated.
3. Why am I being billed roaming charges?
The minutes included with your calling plan only apply when you are calling from within the home area shown on your plan brochure or on www.cellcom.com. Roaming charges occur when you place or receive calls on your wireless phone while traveling outside your home area. For example, if your home area includes most of the State of Wisconsin and the Upper Peninsula of Michigan, and you are traveling in Florida, you are roaming and will generally be charged a separate per minute fee. You may also incur roaming charges if you are traveling near the border of your home area and pick up a tower outside your home area. To avoid roaming charges you may be able to purchase a roaming feature. The feature must be added for at least one complete billing cycle. If you frequently travel outside your home area, you may want to consider changing to a nationwide calling plan.
4. my plan includes Nationwide Long Distance?
Long distance refers to any calls where long distance charges would normally apply. For example, a call from Green Bay, Wisconsin to Tampa, Florida is normally long distance and long distance charges should apply. However, if your plan includes Nationwide Long Distance, or you have added a Nationwide Toll feature, you will not be charged long distance for any calls that originate from within your home area to anywhere within the United States. Roaming refers to any calls made to or from your wireless phone when you are located outside of your home area as shown on your plan brochure or www.cellcom.com. The minutes included with your calling plan only apply when calling from within the home area. Unless you have purchased a roaming feature, you will be charged a separate fee for roaming minutes.
5. How can I avoid being charged for minutes in excess of my calling plan minutes?
Cellcom offers you several ways to help you manage your wireless service. If you are on an eligible plan, you can check your usage since the close of your last billing either by dialing #MIN (#646) from your wireless phone, or by accessing your myCellcom online account. If you find that you are using more than the minutes available with your calling plan, and you contact us before the end of your billing period, we will be able to recommend a change to your rate plan or features that will help you avoid those surprise charges.
6. What will I be charged if I change my rate plan or features?
Cellcom does not charge a fee or extend your contract if you change your rate plan or features. However, if you have a monthly promotional credit for your line of service, and you change to a rate plan of lesser value, you may lose your promotional credit. Be sure to ask about any current promotional credits on your line of service.
7. How can I pay my Cellcom bill?
At no additional charge choose a payment option that fits your lifestyle.
Automated Payment: Cellcom can automatically deduct the total amount due from your savings/checking account, or charge it to your debit/credit card. Your payment will be reflected on your next bill.
Online: Cellcom offers on-line bill pay through my.cellcom.com. This provides you with Internet access to make a one-time payment or establish a recurring payment using a credit/debit card, or checking/savings account.
By Mail: Simply return your payment with the remittance form in the envelope provided by the due date on your invoice to ensure your account is properly credited.
In Person: Stop by one of our retail stores to pay your bill.
By Phone: You can easily pay your monthly bill by calling Customer Service at 1-800-236-0055.
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