Your home area is the towers located within the geographical area that includes your rate plan's minutes.
Frequently Asked Questions
Coverage & Network
When you are outside of the home area, you are roaming. This means you are using another wireless carrier's tower and network. The map that was included in your rate plan brochure indicates your service area. Depending upon the plan you chose, this might cover a portion of a state, several states, or the US. When you are outside of your rate plan area, you will see the charge as roaming fees.
Choose your rate plan carefully! It is possible for you to roam in your home area. For example, in Madison, your phone would show that you are roaming, even if your home area is the entire state of Wisconsin and the Upper Peninsula of Michigan. This is because Cellcom does not have any towers in that area; you are roaming on a different carrier's tower. In that case, since your rate plan includes the entire state of Wisconsin, you wouldn't be charged by Cellcom for roaming: Cellcom would pay the roaming fees for that carrier.
Depending upon the rate plan you picked when you signed up for service will determine what you are charged when you are not on the Cellcom network. In most cases, yes, there will be an additional charge. Included plan features such as unlimited incoming and Cellcom-to-Cellcom minutes do not follow you or cover you outside the home area.
Contact Cellcom at 1-800-236-0055 to learn about our international roaming options and to find out if your handset will work internationally. If you do have an iPhone 4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, or 7 Plus, we do have an international roaming solution for you.
My rate plan shows that my coverage includes the entire state of Wisconsin. Why is my roam indicator light on?
Your rate plan is correct; your roam indicator simply means that you are no longer on a Cellcom tower. Cellcom does not have its own towers throughout whole state of Wisconsin: we have agreements in place with other carriers to use their towers in order to provide statewide coverage for our customers.
My rate plan said my coverage includes the entire state of Wisconsin. Why doesn't my voicemail work?
Some of your features will work differently depending on whether you are in your home area or not. Your voicemail may need to be accessed in a different way when you are not in range of a Cellcom tower. Try dialing your own number and interrupting your message by pressing the star (*) key, then follow the directions to hear your messages.