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Coverage & Network FAQs
I am going overseas next month. Will my phone work?
Contact Cellcom at 1-800-236-0055 to learn about our international roaming options and to find out if your handset will work internationally. If you do have an iPhone 4S or newer or certain Samsung smartphones, Cellcom has an international roaming solution for you.
My rate plan shows that my coverage includes the entire state of Wisconsin. Why is my roam indicator light on?
Your rate plan is correct; your roam indicator simply means that you are no longer on a Cellcom tower. Cellcom does not have its own towers throughout whole state of Wisconsin. Cellcom has roaming agreements in place with other carriers to use their towers in order to provide statewide and nationwide coverage for our customers.