Buyback Program FAQs
What is the Buyback Program?
Cellcom's Buyback Program rewards Cellcom customers who turn in/recycle their old devices. Customers turning a device in at a retail location will receive an account credit for participating. Customers and non-Cellcom customers can utilize the online buyback tool on Cellcom.com to receive cash or Paypal credit. The value is determined by the type and condition of the device. All devices, regardless of the manufacturer or carrier, are accepted.
What is the process for the customer to trade in a device through the Buyback Program?
Customers can turn a device either in store on using the online tool. To receive account credit the customers should go to a Cellcom retail or agent location. The customer will need to provide the make, model and condition of the device (the Cellcom sales rep will also inspect the device) and will receive a quote. The customer accepts the quote by signing the Buyback agreement. If the information provided is inaccurate or the device is submitted without all components, such as the battery, the quote may be adjusted. The customer is responsible for removing Find my iPhone and Android lock as well as all personal and other data, including all pass codes/locks, SIM cards, memory cards and other removable store media from the device prior to trading it in. An account credit is applied to the customer's account after Cellcom receives and confirms the condition of the device matches the condition stated in the quote submission. The credit will typically be applied within six to eight weeks after Cellcom's Buyback vendor receives the device. Using the online tool a customer can receive cash or a Paypal credit for devices that are fully owned. Payment is received 10-14 days after the device is received by the vendor. Both Cellcom and non-Cellcom customers can particpate. Cellcom is not responsible for devices or payment using this online tool. This tool should not be used for devices that are being utilized as part of a promotional or eCommerce transaction.