Cash or credit card are accepted payment methods.
Frequently Asked Questions
Payments are accepted in person at Cellcom retail locations and agent locations during business hours. Payments also can be made over the phone by calling customer care (800) 236-0055, on my.cellcom.com or using the myCellcom app.
Yes. The Advance Pay Plans are available for both Smart and Basic devices.
You must make an initial minimum payment of at least $15 and possibly more depending on the plan you choose. Don't forget about adding extra funds for charges like directory assistance calls. Charges for equipment and activation fees may apply.
Balances can be checked by visiting my.cellcom.com, using the myCellcom app, stopping into a retail or agent location or calling Cellcom Customer Service at 800-309-9911.
No. Any information taken is to fill legal requirements but no credit will be run.
Are phone prices and the selection of phones for Advance Pay Plans different than what you advertise?
It's possible that the selection and pricing of phones available with Advance Pay will differ from what is advertised in the media. The prices featured in advertising are often for customers entering into a two-year promotional contract.
You can use your phone anywhere within your covered areas according to your plan. Please see €‹cellcom.com/map for our coverage map.
€‹The Advanced Pay plan for Home Phone replacement has a different coverage area. Please view the Advanced Pay Home Phone plan to see home area for coverage.
Yes. Data services are available for select Advance Pay plans.
Yes. Customers on the Advance Pay Talk/Text Plan are now able to choose between different data options when adding more data before their next replenishment date.
You can choose from three options to add more data to your Advance Pay Talk/Text account. Go into any Cellcom Retail store, call our Customer Care team at (800) 236-0055, or on my.cellcom.com.
Customers on the Advance Pay Talk/Text Plan will earn 1GB of bonus data for signing up and maintaining recurring payments.
No, the 1GB of bonus data will expire at the end of each month.
Yes. When smartphones reach 18GB per line per month€‹, data speeds will be reduced until the €‹next replenishment date. To alleviate speed reductions, it's good to use WiFi whenever possible.
At the beginning of each new replenishment date, power cycle/restart your device or enable then disable airplane mode to resolve the issue.