Shawano Residential Services

Overview

TV

Fiber-Fast Internet

Home Phone

Packages

Equipment

• We connect, inform and entertain families.

  Get all the services you want at a great price! Cellcom offers big company technology with dedicated attention from your friends and neighbors here in Northeast Wisconsin.

  Get the fastest internet speeds available. Enjoy sports, movies and your favorite shows with crystal-clear digital TV. Keep completely connected with cellular service while you're on the move. Enjoy outstanding home phone sound quality, reliability and total control.

  All Cellcom products are backed by our local, caring, personalized customer service.

  For more information, visit us at our Shawano retail location at 511 N. Main Street, contact a friendly Cellcom customer service representative at 715-851-7350 or email us at shawano@cellcom.com.

• TV

  Digital TV is better than anything you’ve seen. Movie-quality pictures and crystal-clear sound. With Cellcom Digital TV, you can choose from 250+ popular channels, including local. Record and save your favorite programs with our optional digital video recorder (DVR), or add high definition (HD) to make it feel like you’re at the game or in the theater. Plus, add premium digital channels for the ultimate movie experience at home.

  WatchTVEverywhere

  Free to Digital TV customers. Watch TV on your laptop, PC, iPad, iPhone or Android device. Learn more about WTVE.

  • Tier2HD Digital TV

    $115.95*/month

    All your favorites and HD too!
    Essentials Local HD service free on up to three additional TVs.**

    The best TV has to offer!

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    Channels are delivered via a cutting-edge technology and delivery system.

    • Pick 2 packages for $31.95/month
    • Pick 3 packages for $41.95/month
    • Pick 4 packages for $51.95/month

    HBO

    HBO, HBO2, HBO Signature, HBO Family, HBO Comedy, HBO Zone and HBO Latino – $16.95 per month

    Cinemax

    MAX, MoreMAX, ActionMAX, ThrillerMAX, WMAX, @MAX, 5 StarMAX and OuterMAX – $16.95 per month

    Showtime

    Showtime, ShowToo, Showcase, Show Next, Showtime Family, Showtime Women, Showtime Extreme, Showtime Beyond, The Movie Channel, TMC Extra and FLIX – $16.95 per month

    Encore/Starz!

    Encore, Encore Action, Encore Drama, Encore Love, Encore Mystery, Encore Family, Encore Western, Starz, Starz Cinema, Starz Comedy, Starz Edge, Starz in Black, Starz MoviePlex and Starz Kids & Family – $16.95 per month.

    Additional Add-ons to your Digital TV package.

    DVR – $6.95
    Whole Home DVR – $9.95

    Package Pricing Available. See Packages Tab for more details.

    *Requires choice of set top box.
    **Additional installation fees may apply to install outlets.

  • Tier 1 HD Digital TV

    $97.95*/month

    Programs for all family members
    Essentials Local HD service free on up to three additional TVs.**

    Crystal clear audio and video!

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    Channels are delivered via a cutting-edge technology and delivery system.

    • Pick 2 packages for $31.95/month
    • Pick 3 packages for $41.95/month
    • Pick 4 packages for $51.95/month

    HBO

    HBO, HBO2, HBO Signature, HBO Family, HBO Comedy, HBO Zone and HBO Latino – $16.95 per month

    Cinemax

    MAX, MoreMAX, ActionMAX, ThrillerMAX, WMAX, @MAX, 5 StarMAX and OuterMAX – $16.95 per month

    Showtime

    Showtime, ShowToo, Showcase, Show Next, Showtime Family, Showtime Women, Showtime Extreme, Showtime Beyond, The Movie Channel, TMC Extra and FLIX – $16.95 per month

    Encore/Starz!

    Encore, Encore Action, Encore Drama, Encore Love, Encore Mystery, Encore Family, Encore Western, Starz, Starz Cinema, Starz Comedy, Starz Edge, Starz in Black, Starz MoviePlex and Starz Kids & Family – $16.95 per month.

    Additional Add-ons to your Digital TV package.

    DVR – $6.95
    Whole Home DVR – $9.95

    Package Pricing Available. See Packages Tab for more details.

    *Requires choice of set top box.
    **Additional installation fees may apply to install outlets.

  • Essentials Local HD

    $86.95*/month

    Value Entertainment
    Essentials Local HD service free on up to three additional TVs**

    Unbeatable value and quality!

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    Package Pricing Available. See Packages Tab for more details.

    *No set top box required.
    **Additional installation fees may apply to install outlets.

  • Basic HD

    $29.95*/month

    Basic Entertainment
    Basic HD service free on up to three additional TVs**

    Low Cost Option!

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    – Local Channels in HD
    – No set top box required
    – Additional installation fees may apply to install outlets

    Package Pricing Available. See Packages Tab for more details.

  View the complete Cellcom Digital TV channel guide.

  For more information, visit us at our Shawano retail location at 511 N. Main Street, contact a friendly Cellcom customer service representative at 715-851-7350 or email us at shawano@cellcom.com.

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  Narration Guide Information and Support

  Cellom offers text-to-speech services on the IPTV channel guides to provide accessibility options for our customers who are blind or visually impaired.

  For more information or to request a Cellcom audible text-to-speech device:
  Call: 800-826-5215
  Email: shawano@cellcom.com

  • How to Enable/Disable Narration Guide

    The audible text-to-speech is currently available only on the Amino 650 Set Top Box. This feature will read the title, channel number and network, and rating as you change the channel or as you scroll over a new selection in the guide. The functionality also speaks the numbers as they are entered into the remote both inside and outside of the guide. The feature audibly states "Exit" as you hit exit to leave the guide.

    To Enable/Disable:

    1. Press MENU button on your remote control.
    2. Select SETTINGS from the Main Menu.
    3. Enter PASSWORD (normally “0”) and hit OK button on remote.
    4. Scroll down to HARDWARE SETTINGS.
    5. Scroll down to TEXT-TO-SPEECH and hit OK on remote.
    6. Scroll up or down to ENABLE or DISABLE the feature.
    7. Press OK button on remote when you have made your selection.
    8. Scroll down to SUBMIT and press OK on the remote.
    9. You will get a message stating “Data is submitted and saved!” Press OK on your remote to close that window.
    10. Scroll down to EXIT and press OK on remote to exit Menu.

• Fiber-Fast Internet

  High speed, low hassle, and the online access you need — all for a great price. Stay in touch with family and friends online with incredible connection speed. Share pictures of the kids, download your favorite movies, chat with loved ones via Webcam, and handle your online banking with ease.

  • Up to 200/20 Mbps

    Only $39.95*/month

    12-month promotional price*
    Do anything, anytime
    No limit broadband

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    Do what you do, better and faster.

    Benefits:

    • Hassle free browsing, sharing, and streaming.
    • Connect your whole home – support multiple devices.
    • Perform backups and downloads instantly.
    • Serious gaming and game hosting.
    • Stream video on multiple devices simultaneously.
    • Robust and reliable home office connectivity.

     

    Package Pricing Available. See Packages Tab for more details.

    *12-month promotion pricing does not include required $5.95/month internet gateway. New Residential customers only. Non-promotional price – $49.95/month.

  • Up to 100/20 Mbps

    Only $29.95*/month

    12-month promotional price*
    Commercial speed
    Unbeatable value

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    Do what you do, better and faster.

    Benefits:

    • Hassle free browsing, sharing, and streaming.
    • Connect your whole home – support multiple devices.
    • Perform backups and downloads instantly.
    • Serious gaming and game hosting.
    • Stream video on multiple devices simultaneously.
    • Robust and reliable home office connectivity.

     

    Package Pricing Available. See Packages Tab for more details.

    *12-month promotion pricing does not include required $5.95/month internet gateway. New Residential customers only. Non-promotional price – $39.95/month.

  Internet Gateway (required with Fiber-Fast internet service)

  Allows you the ease of accessing multiple mobile devices most anywhere in your home. Internet gateways allow you roaming access within your home for many Wi-Fi enabled devices including smartphones, tablets, laptops and more — $5.95 per month.

  Extended Home Wi-Fi

  We help you connect a network of devices that covers your whole home, from top to bottom, around every corner. Connect and set up each of your devices to the Wi-Fi satellite one time and the device will automatically connect to the best Wi-Fi signal in your home. Extended Home Wi-Fi works together wtih your Cellcom internet service so you have access to Wi-Fi throughout your entire home — $6.95 per month.

  For more information, visit us at our Shawano retail location at 511 N. Main Street, contact a friendly Cellcom customer service representative at 715-851-7350 or email us at shawano@cellcom.com.

  What to know about Wi-Fi services? Learn more here.

• Home Phone

  A home phone line is an essential part of your family's ability to communicate. Long conversations with Grandma and Grandpa, or catching up with Aunt Sally are a breeze with a Cellcom home phone. Our home phone service offers peace of mind knowing your family always has access to emergency services. Features may vary depending on your location.

  Talk Unlimited — $49.95/month

  Go ahead; talk until your voice gives way. The Cellcom Talk Unlimited Plan allows you to call just about anywhere for free. So, if you have family living outside of the community, kids in college, or just love to talk to anyone willing to listen, the Talk Unlimited Plan is for you.

  At more than $100 value, this plan lives up to its name! It covers all the basics and delivers lots of convenient calling features for households that like to talk without the worry of extra charges. Its all-inclusive monthly price includes:

  • Local line
  • Unlimited local calling
  • Unlimited minutes of Extended Community Calling
  • Unlimited long distance calling*
  • Caller ID with Name
  • Call Waiting
  • Caller ID on Call Waiting
  • FCC Charge included

  Add Talk Unlimited to any TV and Fiber-Fast Internet package for only $19.95/month

  *Unlimited calling excludes Alaska and Hawaii

  For more information, visit us at our Shawano retail location at 511 N. Main Street, contact a friendly Cellcom customer service representative at 715-851-7350 or email us at shawano@cellcom.com.

• Packages

  Basic HD with Fiber-Fast Internet

  • Basic HD with 100 Mbps — $59.90
  • Basic HD with 200 Mbps — $69.90

  Essentials Local HD with Fiber-Fast Internet

  • Essentials Local HD with 100 Mbps — $116.90
  • Essentials Local HD with 200 Mbps — $126.90

  Digital TV with Fiber-Fast Internet

  • Tier 1 HD with 100 Mbps — $127.90
  • Tier 1 HD with 200 Mbps — $137.90
  • Tier 2 HD with 100 Mbps — $145.90
  • Tier 2 HD with 200 Mbps — $155.90

  TV Premium Add-Ons

  • HBO Package – 7 Channels — $16.95
  • Cinemax Package – 8 Channels — $16.95
  • Showtime Package – 11 Channels — $16.95
  • Encore/Starz! Package – 14 Channels — $16.95
  • Pick 2 of above — $31.95
  • Pick 3 of above — $41.95
  • Pick 4 of above — $51.95

  Add Talk Unlimited Home Phone service to any package for only $19.95/month

  For more information, visit us at our Shawano retail location at 511 N. Main Street, contact a friendly Cellcom customer service representative at 715-851-7350 or email us at shawano@cellcom.com.

  Wi-Fi FAQs

• Equipment

  Set Top Boxes (per box) — $10.00/month

  DVR Service (per DVR) — $6.95/month

  Whole Home Add-On to DVR Service (requires Set Top Box per room) — $3.00/month

  Internet Gateway — $5.95/month

  For more information, visit us at our Shawano retail location at 511 N. Main Street, contact a friendly Cellcom customer service representative at 715-851-7350 or email us at shawano@cellcom.com.

• Important Information

  Promotions only available to new or qualified customers.

  12 Month Agreements: All Cellcom single service requires a consecutive 12 month agreement.

  Termination: Cellcom may terminate this Agreement in the event Customer has an overdue balance for two consecutive months. Customer may terminate this Agreement prior to the end of the Term by providing written notice to Cellcom accompanied by payment of the applicable early termination fee. The early termination fee is $100 per service.

  Broadband Internet Services: All offers for internet service list the “up to” maximum speed attainable within the tier purchased. Actual speeds will fluctuate. Subject to geographic availability. Not all internet tiers are available in all areas.

  Extended Home Wi-Fi Services:Extended Home Wi-Fi Services not available in all markets. Pricing is per each Wi-Fi satellite. Installation, Taxes and Fees are extra. Wi-Fi equipment remains the property of Cellcom. Upon disconnecting service, based upon the service(s) you have with Cellcom, an equipment charge of $150 per Extended Home Wi-Fi will be charged to your account. If you return the equipment within 30 days of the disconnection date, the equipment charge(s) will be credited to your account or a refund issued. If the equipment is not returned within 30 days of the disconnection date, no credit or refund will be issued. Expanded Home Wi-Fi service does not guarantee service or minimum connection levels to any or all areas inside or outside of your home. Wi-Fi service may fluctuate due to many factors, but not limited to square footage of your home, materials within your home, other devices operating within your home.

  TV Services: Cellcom reserves the right to add, remove, and redesign programming at any time.Digital TV may include outlets with offer. All existing outlets must be pre-wired and TV ready. All other equipment and services extra unless included in an offer.

  Equipment: Upon disconnecting service, based upon the service(s) you have with Nsight, an equipment charge of $150 per modem and up to $500 per Set Top Box will be charged to your account. If you return the equipment within 30 days of the disconnection date, the equipment charge(s) will be credited to your account or a refund issued. If the equipment is not returned within 30 days of the disconnection date, no credit or refund will be issued.

  Installation: A one-time setup fee(s) associated with the Services shall include the following:

  • Testing of existing customer wiring to each of the terminating Customer Premises Equipment("CPE") devices ordered.
  • Installation of wiring or equipment to connect to the terminating CPE devices as defined by the Services descriptions as of the date this Agreement is signed.

  Customer is required to have Cellcom equipment in order to receive reliable delivery of Services. Cellcom, in its sole discretion, may allow customer-owned equipment to be used with the Services. Installation does not include any other services unless agreed to by both Cellcom and Customer and evidenced in writing. At a mutually agreeable date and time, Cellcom shall install the Services at the Customer’s premises. Additional services requested by Customer are billed separately. Specialized networking services requested or required are charged at a rate of up to $125 per hour plus cost of materials.

  30-Day Satisfaction Guarantee: Guarantee is for service charges only. Installation is non-refundable.

  All levels of service may not be available in all areas. Programming, pricing, terms and conditions are subject to change.

  Offer is non-transferrable.

  Taxes, fees and equipment are not included in pricing.

  All promotional offers require 12 month Agreement and credit qualification. At the end of promotional period(s) then-current price(s) will apply.