Hearing Aid Compatibility Chart
Cellcom offers HAC-compatible handsets and devices in all major price categories. Costs generally correlate with the number of features, but, if through experience, Cellcom finds that a certain handset contains features that work well with hearing aids, such as volume control, it will be labeled accordingly at the "high-end/feature-rich" level for functionality. Cellcom's sales staff is trained to assist all existing and prospective customers looking for a HAC-compliant device/handset. HAC-compatible handsets and devices vary in their inherent "levels of functionality", but typically at least one (1) HAC-compliant handset/device with features and services typical of its price category can be found that meets each customer's price range.
Basic phones are phones that allow users to perform basic functions such as make and receive calls and send and receive text messages. Some basic phones can also web browse, email and may have a basic camera (1 to 2 mega pixels). Basic phones work mostly on 3G networks.
Smartphones are phones that are powered by operating systems such as Android, iOS, Windows, etc. A smartphone allows users to perform a variety of functions: voice, messaging, web browsing, email, video, camera, application downloads, and more. They operate on 3G and 4G networks.
What does "M" mean?
"M" refers to using the phone with a hearing aid in the microphone setting. The higher the "M" rating, the more likely it is you will be able to use the phone with your hearing aid on the microphone setting. A M3 rating indicates the handset has satisfied the ANSI standard. A M4 rating indicates the handset has exceeded the ANSI standard.
What does "T" mean?
"T" refers to using the hearing aid set on telecoil. The higher the "T" number the more likely you will be able to use the phone with your hearing aid on the telecoil setting. Reduced feedback and reduced background noise are additional benefits of using a hearing aid set on telecoil during phone use. Once mobile phones are rated for telecoil use, to determine the likelihood of successful cell phone use with your hearing aid add the "T" rating number of the cell phone to the "T" rating number of your hearing aid. A T3 rating indicates the handset has satisfied the ANSI standard. A T4 rating indicates the handset has exceeded the ANSI standard.
|Samsung Galaxy A51||M3/T3||A3LSMA515U|
|Apple iPhone SE||M3/T4||BCG-E3500A|
|Samsung Galaxy S20 5G||M3/T3||A3LSMG981U|
|Samsung Galaxy S20+ 5G||M3/T3||A3LSMG986U|
|Samsung Galaxy S20 Ultra 5G||M3/T4||A3LSMG988U|
|LG G8X ThinQ G860||M4/T3||ZNFG850UM|
|Samsung Galaxy A10e||M3/T3||A3LSMA102U|
|Google Pixel 4XL||M3/T3||A4RG020J|
|Google Pixel 4||M3/T3||A4RG020I|
|Moto E6 XT2005LRA||M3/T3||IHDT56YA1|
|LG Stylo 5 CV7AS LM-Q720M||M3/T3||ZNFQ720QM|
|Apple iPhone 11||M3/T4||BCG-E3309A|
|Apple iPhone 11 Pro||M3/T4||BCG-E3305A|
|Apple iPhone 11 Pro Max||M3/T4||BCG-E3306A|
|Samsung Galaxy Note10||M4/T3||A3LSMN970U|
|Samsung Galaxy Note10+||M4/T3||A3LSMN975U|
|LG G7 Fit LGLMQ850CCOM||M4/T3||ZNFQ850QM|
|LG G8 ThinQ LGLMG820CCOM||M4/T3||ZNFG820UM|
|Moto G7 Power XT1955LRACCOM||M4/T3||IHDT56XQ1|
|Samsung Galaxy S10e||M4/T3||A3LSMG970U|
|Samsung Galaxy S10||M4/T3||A3LSMG973U|
|Samsung Galaxy S10+||M4/T3||A3LSMG975U|
|Apple iPhone XR||M3/T4||BCG-E3220A|
|Apple iPhone XS||M3/T4||BCG-3218A|
|Apple iPhone XS Max||M3/T4||BCG-E3219A|
|Samsung Galaxy Note9 N960U1||M4/T3||A3LSMN960U|
|Samsung Galaxy S9 G960U1||M4/T3||A3LSMG960U|
|Apple iPhone 8||M3/T4||BCG-E3159A|
|Apple iPhone 8 Plus||M3/T4||BCG-E3160A|
|LG Wine 2 LTE||M3/T3||ZNFL125DL|
These handsets have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in these phones that have not been tested yet for use with hearing aids. It is important to try the different features of these phones thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of the handset for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
Hearing Aid Compatibility (HAC) for Wireless Devices
Hearing aids do not always function well with wireless handsets. Hearing aids operate by using a microphone to pick up sound waves, converting the sound waves into electrical signals to be amplified. Distortion or amplification of unwanted sound (noise) often occurs.
The FCC's hearing aid compatibility requirements address hearing aids that operate in either of two modes – acoustic coupling ("M" rating) or inductive coupling ("T" rating). Hearing aids operating in acoustic coupling mode receive through a microphone and then amplify all sounds surrounding the user, including both desired sounds, such as a telephone's audio signal, and unwanted ambient noise. Hearing aids operating in inductive coupling mode turn off the microphone to avoid amplifying unwanted ambient noise, instead using a telecoil to receive only audio signal-based magnetic fields generated by inductive coupling-capable telephones. The FCC's "M" and "T" ratings indicate whether a handset can be expected to function well with a hearing aid and are generally marked clearly on the handset packaging. The "M" or "T" rating does not guarantee that the handset will function without distortion or noise, so Cellcom recommends that you test the handset before purchasing.
For more details on Hearing Aid Compatibility and non-Hearing Aid Compatibility devices, visit www.gari.info.
For more information about the wireless HAC rules and service provider obligations, visit www.fcc.gov/general/hearing-aid-compatibility-hac.
Last updated: 04/23/2020