Important Information
By using Cellcom wireless service, you agree to the following terms and conditions.
A device compatible with Cellcom’s network is required. Account deposits are nontransferable and nonrefundable, except as set forth below. Account deposits are used on a first in, first out basis. Deposits will expire after one year. Any unused account balance is forfeited upon expiration.
All accounts, must have funds added/available by close of business day on the Replenishment Date. As a result of non-replenishment your account will expire and service will be interrupted. Lifeline accounts will cancel 1 month after expiration. A line set-up fee and new wireless phone number will be required to reactivate service.
Charges: Airtime is billed/deducted in 60 second increments. Nquire/411 Directory Assistance calls are charged $1.99 plus airtime. Charges equate to 14 minutes on PayGo service plus airtime. Standard airtime charges apply to all toll free calls. Rates are valid only in the designated home calling area.
Voice and Texting Plans: Your monthly plan amount will be deducted from your account on your replenishment date. If you have insufficient funds, your monthly plan will not be replenished. Cellcom reserves the right to terminate service if less than fifty percent (50%) of the customer’s overall minutes of airtime are used in Cellcom’s market. International calling is not permitted; Cellcom may terminate service as a result.
Unlimited voice services are solely for live dialog between two individuals. Unlimited voice service may not be used for international calling, conference calling, call forwarding, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections that do not consist of uninterrupted live dialog between two individuals. If you are using an unlimited voice service for anything other than live dialog between two individuals, Cellcom reserves the right to terminate your service.
Wi-Fi Calling allows you to make and receive calls over any Wi-Fi connection. To use Wi-Fi Calling you must activate the feature on your smartphone, accept these Terms and Conditions and enter a physical U.S. address (no P.O. Boxes) where you want emergency service sent to if you call 911. You must also have Internet access through your device’s Wi-Fi connection. Any Wi-Fi call made to a U.S. number will be treated as a domestic call, no matter where the call originates. Any Wi-Fi call made to a non-U.S. number will be treated as an international call. If you lose your Wi-Fi or Internet connection while on a call, your call may drop. You can disable Wi-Fi Calling by disabling it in your smartphone settings. If you leave Wi-Fi coverage your call (excluding 911 calls) will switch to cellular automatically if you are in a supported coverage area and VoLTE is enabled on the device. If you leave Wi-Fi coverage and are in a 3G-only area the call will drop.
Voicemail: Cellcom reserves the right to deactivate any voice mailbox that has not been initialized within 60 days of activation or any mailbox that has not had any messages for over 60 days. Applicable airtime charges apply when checking voicemail messages. Voicemail services are unavailable on the Broadband Data Rate plan.
Quik|TxT Messaging & Data: Use of Messaging and Data is subject to the Data Acceptable Use Policy located at www.cellcom.com/AUP. Service not available on all devices. Use of visual voicemail deducts from data plan allowance. When the data bucket limit has been reached, data will be suspended on the line. An additional bucket of data may be purchased to re-instate data services during a suspension period. Voice services, including 911, are not available on mobile broadband nor tablet devices.
Coverage Maps: Coverage maps indicate where rates apply and may not depict actual service availability or wireless coverage. Coverage areas depicted are approximate. To inquire about specific service availability in a geographic area, contact Cellcom’s customer service at (800) 236-0055. Geographic terrain, weather conditions, and type of equipment may affect cellular coverage. Wireless service is subject to technological limitations, including capacity and tower availability.
15-Day Guarantee: If for any reason you’re not completely satisfied with Cellcom’s service, simply return the equipment within 15 days of purchase for a full refund of equipment. The line set up fee and any unused airtime are non-refundable. You may be subject to a restocking fee. For additional details, see 15 day return policy brochure.
Taxes and Other Charges: Taxes on equipment and other charges may apply. A Regulatory and Other Recovery Fee, USF (Universal Service Fund) any applicable E911 fees and taxes are included in the monthly access and per minute airtime charges. The Regulatory and Other Recovery Fee is associated with the cost of administering and complying with government-mandated programs such as Wireless Number Pooling, TTY (Text telephone), CALEA (Communication Assistance for Law Enforcement Act) and Wireless Number Portability.
Other Important Information: Cellcom reserves the right, without notice, to change rates and coverage areas that do not adversely impact the consumer. In all other situations, best attempts to give a notice will occur.
To maintain or improve wireless service, to prevent fraud or for other business reasons, Cellcom can restrict or modify your service without notice if: (a) you make a false statement to us; (b) you interfere with our customer service or business operations; (c) you breach any part of this agreement; (d) we believe your service is being misused or used by anyone for unlawful activity; (e) we believe your wireless phone or telephone number has been stolen or tampered with; or (f) the use of your service adversely affects service to other customers.
LTE is a trademark of ETSI.
