5G is the next generation of mobile networks and it’s expected to be transformational. On a 5G phone you’ll notice two big benefits: faster speeds and rapid response times. On average, 5G is 10- 15 percent faster than 4G LTE and 5G+ is 10 times or more faster than 4G LTE, with an average speed of over 1 Gbps!
5G Now Available
The 5G Experience
On a 5G phone you’ll notice two big benefits: faster speeds and quicker response times. On average, 5G is 10- 15 percent faster than 4G LTE. 5G+ will be available in 2022. With 5G+ you’ll experience ultrafast data — it’s about 10 times or more faster than 4G LTE — with an average speed of over 1 Gbps. And responses are almost instantaneous! You’ll enjoy smoother streaming, quicker uploads, more realistic video, and minimal delays.
Your 5G experience may change as you travel, depending on whether you’re on 5G+ or 5G.
(You may already have one!)
Cellcom has offered 5G-ready phones for a few years, so you might already have a device that supports this new technology. If you do, you may need a software update and new SIM card to experience 5G when you're in an area with coverage.
If you don't have a 5G phone and you're ready to update, we have options at every price point!Check to see if you have a 5G phone or browse our selection of new devices!
Our 5G Coverage Map
We rolled out 5G in Brown County and will continue to expand our 5G service area in 2022. Check out our coverage map to see if you’re in a 5G service area and watch for more counties to be added, along with national 5G service!
Our 5G network will also have a positive impact on your 4G experience. Customers throughout Northeastern Wisconsin now have enhanced service. 5G will complement and work in tandem with 4G for years to come.
* Within the Good or Moderate coverage area certain conditions may cause your 5G/4G LTE device to connect to 2G/3G. Devices that do not support 2G/3G may have no data, messaging or voice coverage in this area, including access to emergency calling and Text-to-911.
** In 2022 CDMA service will not be available in the Caribbean but Cellcom will still be able to provide coverage to customers traveling to the Caribbean through the international roaming product offering. To learn more about international roaming, click here.
5G: 5G service not available in all markets. Performance. LTE is a trademark of ETSI. Coverage depicted, as of 4/1/22, is for Cellcom data and messaging services and the following calling plans: Premium Unlimited, Lifestyle Unlimited, USAmerica, Share & Advance Pay. This map is not a guarantee of coverage and may not reflect actual customer performance. Performance characteristics of each network can be found here. Calls originating in your calling plan's home area and terminating outside the home area are subject to long distance charges. Calls originating outside your calling plan's home area are subject to roaming and long-distance changes. Please see a sales representative for details. The coverage areas depicted are approximate and require the latest software/PRL. To inquire about specific service availability in a geographical area, contact Cellcom Customer Care at (800) 236-0055. Geographic terrain, weather conditions, and type of equipment may affect cellular coverage. Wireless service is subject to technological limitations including capacity and tower availability. Some of the coverage areas include networks run by other carriers, and the depiction of coverage is based on such other carriers' information. As such, Cellcom cannot guarantee the accuracy of the coverage depiction in all areas.
Still Have Questions?
Check out the FAQs below or call 611 from your Cellcom phone for more information.
What is 5G?
What’s 5G vs 5G+?
Cellcom is offering 5G in two versions: 5G and 5G+.
With 5G+ you’ll experience ultrafast data. It’s about 10 times or more faster than 4G LTE, with an average speed of over 1 Gbps — responses are almost instantaneous! You’ll enjoy smoother streaming, quicker uploads, more realistic video, and minimal delays.
On 5G you’ll have speeds that, on average, are 10-15 percent faster than 4G. You’ll generally find 5G+ in more urban areas and in venues that hold large crowds such sport arenas and concert halls, and 5G will be common in rural settings.
Your 5G experience may change as you travel, depending on whether you’re on 5G+ or 5G.
When will Cellcom have 5G?
Cellcom's 5G rollout began in early February in Brown County! We’ll expand our 5G coverage both locally and nationally in 2022. We’re committed to bringing 5G to cities and rural communities.
Do I have to buy a new phone to use 5G?
You must have a 5G phone to experience 5G after Cellcom turns up its network. You’ll also need to have 5G software installed and Cellcom’s latest SIM card in your phone. Check to see if your phone is 5G ready. You may need to do an over-the-air software update and stop in a Cellcom store for a new SIM.
If you don’t have a 5G phone and you’re ready to upgrade, we have 5G phone options at every price point! View our current lineup.
I already have a 5G-ready phone. Will it work when Cellcom turns up 5G?
No, you will not automatically experience 5G when we turn up our new network. In addition to having a 5G-ready phone and being in an area where Cellcom has 5G coverage, you’ll also need 5G software and a new SIM.
How do I know if my SIM card is 5G-compatible?
To access Cellcom’s 5G network you must have the latest Cellcom SIM card. There are two ways to determine if you have the necessary SIM card:
- Physically: Remove your SIM card. If the SIM card is labeled “Mobile 2.0”, your SIM card is 5G capable. If the card says “Mobile”, visit a Cellcom location to request a new SIM card.
- Phone ‘About’ Menu: Your phone’s menu can display the ID of your SIM card. If your SIM card’s ICCID has a prefix of 89018xxxx, you have a 5G-capable SIM card. If it does not, visit a Cellcom location to request a new SIM card.
- iOS/iPadOS: Open Settings, Select General, Select About. Scroll down to the Physical SIM section to view your ICCID.
- Android: Open Settings, Select About Phone, Select Status Information, Select SIM Card Status to view your ICCID.
What does "5G ready" mean?
To experience super-fast speeds and instantaneous responses, you need a phone that supports 5G. A 5G-ready phone has a larger battery and faster, more powerful processors to support data-heavy tasks, as well as a chip designed to respond to 5G signal. A 5G-ready phone must be enabled on Cellcom’s network before you can experience the benefits of 5G. This includes an over-the-air 5G software update and having Cellcom’s latest SIM card inserted in the phone.
What is a 5G-enabled phone?
When a 5G-ready phone has 5G software installed and the latest Cellcom SIM card inserted, it is referred to as a 5G-enabled phone. A customer with a 5G-enabled phone will be able to experience this new technology in areas where Cellcom has 5G coverage.
Should I buy a 5G phone?
It depends on how you use your phone. 5G phones tend to be more expensive but will take performance to a whole new level. 5G minimizes delays and delivers faster speeds, so streaming movies is smoother, uploading videos is quicker, and response times are shorter. We have many 5G phone options, from value-priced to premium! Watch for our coverage map to see if you’re in our 5G service area. View our current lineup.
Are 5G phones more expensive?
5G phones have been out for a few years and the prices have dropped, making 5G affordable for many. After Cellcom launches 5G+. you must have a phone that is compatible with it to experience ultrafast speeds and almost instantaneous responses. Select devices support 5G+. Cellcom carries 5G phones for the budget conscious, premium devices, and everything in between! View our current lineup.
When will 5G software be ready for your 5G phone?
See below and check back for updates!
Phone Make/Model 5G Software Availability Google Pixel 4a 5G Available Now Google Pixel 5 Available Now Google Pixel 6, 6 Pro Available Now Samsung Galaxy A32 5G, A42 5G Early 2022 Samsung Galaxy A13 5G Available Now Samsung Galaxy S20, S20+, S20 Ultra & S20 FE Early 2022 Samsung Galaxy Note 20 & Note 20 Ultra Available Now Samsung Galaxy S21 FE Early 2022 Samsung Galaxy S21, S21+ & S21 Ultra Available Now Samsung Galaxy S22, S22+ & S22 Ultra Available Now Samsung Galaxy Z Flip3 Available Now Samsung Galaxy Z Fold3 Available Now Apple iPhone 12 Late 2022 Apple iPhone 13 Late 2022 Apple iPad Pro Late 2022 Apple iPad Mini 6th Gen Late 2022
Will my 4G phone work after Cellcom rolls out its 5G network?
Yes. You will still be able to use your 4G device after 5G rolls out; you just can’t take advantage of 5G benefits. You may notice an enhanced experience because our 5G preparations also benefit 4G users. 5G will not replace 4G. It will complement and work in tandem with 4G for years to come.
Why does my 5G phone get hot and/or the battery drains much faster than my older phone?
Connecting to multiple networks can require more power, which can cause your battery to drain faster or your device to feel warm. This will continue to improve as networks and devices are optimized for the new technology. Device manufacturers have accounted for this in current devices and have features to optimize battery life and data usage.
Where will Cellcom have 5G?
Cellcom has 5G in Brown County today and will launch 5G at sites in Door, Kewaunee, Manitowoc and Shawano counties in the coming months. We’ll continue to expand 5G coverage in other communities and nationally in 2022. Please refer to the coverage map above.
Do I have to pay extra for 5G?
No, there is no additional charge for 5G. All 5G usage counts towards your plan’s data allotment.
Do all plans include 5G?
5G access is included at no additional charge in the following plans: Premium Unlimited, Smart Data Plan, Lifeline Plus, Tribal Lifeline Plus, Advance Pay Talk/Text, Business Premium Unlimited and Share Plus. All 5G usage counts toward your plan’s data allotment.
Are rural communities going to get 5G?
When you choose the simpler, quieter pace of a smaller community, you still want and need access to the same technology found in urban areas. Cellcom has always been committed to serving our rural customers and we plan to maintain this commitment as we rollout 5G. Cellcom will be rolling out 5G to additional Wisconsin communities in early 2022 and will expand 5G to more rural communities and nationally in 2022 and 2023.
Is the super-fast 5G+ only in metro areas?
Whether you’re in the city, enjoying the slower pace of a rural community or relaxing in the Northwoods, you’re going to appreciate the two big benefits of 5G: faster speeds and rapid response times. But just how much faster your 5G experience is compared to 4G will vary.
On 5G you’ll have speeds that, on average, are 10-15 percent faster than 4G.
With 5G+ you’ll experience ultrafast data – about 10 times or more faster than 4G — with an average speed of more than 1 Gbps. You’ll enjoy smoother streaming, faster video uploads, and more responsive gaming.
You’ll generally find 5G+ in more urban areas and in venues that hold large crowds such sport arenas and concert halls, and 5G will be more common in rural settings.
As you travel your 5G experience may change depending on whether you’re on 5G+ or 5G.
Can I roam on other carrier’s 5G networks?
Not yet. There’s a lot of excitement around 5G, but it’s still in its early days and coverage is relatively limited as compared to 4G. Carriers are working on roaming agreements, but arrangements are not yet finalized. If you leave Cellcom's service area, you will not be on 5G at this time. However, your 5G phone will continue to operate on 4G until 5G roaming is available in mid-2022.