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Call Customer Care

Dial 611 from your Cellcom phone,
Toll-Free: 800-236-0055,
Local: 920-339-4000

Monday–Friday: 6:30 am - 10:00 pm
Saturday–Sunday: 7:30 am - 9:00 pm

If you experience a wait time of more than five minutes when opening a new chat session, please refresh your internet browser and initiate a new chat session.

Monday: 8:00 am - 8:00 pm
Tuesday: 8:00 am - 8:00 pm
Wednesday: 8:00 am - 8:00 pm
Thursday: 8:00 am - 8:00 pm
Friday: 8:00 am - 8:00 pm
Saturday: 12:30 pm - 4:00 pm
Sunday: 12:30 pm - 4:00 pm

Find a location

Payment Address:
P.O. Box 7555
De Pere, WI 54115-7555

Visit our FAQs for answers to common questions. Can't find the answer to your question online? Call, chat, visit one of our locations or email. Please note that account specific questions cannot be addressed via email.

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Our online support resources can help you troubleshoot your device, manage your account, understand your bill and much more at your convenience.