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Call Customer Care
Dial 611 from your Cellcom phone
Toll-Free: 800-236-0055
Local: 920-339-4000
Hours:
- Monday: 8:00 am – 8:00 pm
- Tuesday: 8:00 am – 8:00 pm
- Wednesday: 8:00 am – 8:00 pm
- Thursday: 8:00 am – 8:00 pm
- Friday: 8:00 am – 8:00 pm
- Saturday: 8:00 am – 5:00 pm
- Sunday: 8:00 am – 5:00 pm
Holiday Hours:
Memorial Day: 8:00 AM – 5:00 PM (05-29)
If you experience a wait time of more than five minutes when opening a new chat session, please refresh your internet browser and initiate a new chat session.
Hours:
- Monday: 8:00 am – 8:00 pm
- Tuesday: 8:00 am – 8:00 pm
- Wednesday: 8:00 am – 8:00 pm
- Thursday: 8:00 am – 8:00 pm
- Friday: 8:00 am – 8:00 pm
- Saturday: 8:00 am – 5:00 pm
- Sunday: 8:00 am – 5:00 pm
Holiday Hours:
Memorial Day: 8:00 AM – 5:00 PM (05-29)
Find a location
Payment Address:
P.O. Box 7555
De Pere, WI 54115-7555
For your ease and convenience, schedule an appointment at your local Cellcom location.
Schedule an AppointmentVisit our FAQs for answers to common questions. Can't find the answer to your question online? Call, chat, visit one of our locations or email. Please note that account specific questions cannot be addressed via email.
Rural Calling Issues
Are you experiencing early or false ringing, or problems completing calls to rural recipients? Click here to get help.
Find the Answers You Need
Our online support resources can help you troubleshoot your device, manage your account, understand your bill and much more at your convenience.