We offer you the convenience and flexibility to pay for your device or accessory in low monthly installments.
Flex for Devices
Flex 30 and Flex 24 take the total sales price of your device and splits it across monthly installments, so you pay for your device over time versus paying for it all at time of purchase. Cellcom offers 2 Flex options:
*Customers are eligible to upgrade after 3 months. To upgrade early, you must trade–in current device in good working condiditon. Tablets, mobile broadband and connected devices are not eligible to upgrade early.
How It Works
This is what you would pay if purchasing a Samsung Galaxy S9.
$0 Down Payment 30% Down Payment Retail Price
Flex 30 (30 Monthly Payments)
Flex 24 (24 Monthly Payments)
Above prices do not include sales taxes or monthly service charges.
What is Flex 30 and Flex 24?
Flex is a type of agreement that lets qualified buyers finance the price of the device over a specific time period. Cellcom offers customers the option to finance the device over 30 months (Flex 30) or 24 months (Flex 24). When you purchase a device with a Flex agreement, you will only have to pay the taxes on the device and any required down payment at time of purchase. The amount financed is split up into either 30 or 24 monthly payments and added to your bill.
What devices can be purchased on Flex?
Smartphones, basic phones, tablets, mobile broadband, connected devices (such as LTE cameras), and home phone replacement devices can be purchased on Flex. Cellcom allows customers to Flex new and most used devices (some used devices may not be able to be Flexed).
How many devices can I have on Flex on my account?
Based on the credit decision, consumer accounts can have no more than 10 active Flex device agreements and business accounts can no more than 50 active Flex agreements.
What do I have to pay when I purchase a device on a Flex agreement?
You have to pay the device taxes and any required down payment at point of sale. If a down payment is not required, you can choose to make a down payment at point of sale to reduce the monthly installments.
Can I pay more than the monthly installment or pay the device off at any time?
You may pay down the total amount due on your device at any time. This does not reduce your next monthly billed installment, but may reduce the number of payments. You may also pay off the device at any time. This may only be done if there is:
- No past due balance
- You notify Cellcom in writing at the time of each payment.
When can I upgrade with Flex 30 or Flex 24?
After 3 months, and if your account is in good standing, you can take advantage of the early upgrade option:
- Flex 30 – Pay 80% of the total sale price of the device, turn in the original device purchased on Flex in good working condition, and enter into a new Flex agreement.
- Flex 24 – Pay 50% of the total sale price of the device, turn in the original device purchased on Flex in good working condition, and enter into a new Flex agreement.
Only smartphone and basic phones are able to upgrade early. All other devices must pay off the Flex balance in order to upgrade.
If I upgrade early, the device needs to be in good working condition. What is good working condition?
Good working condition may include, but is not limited to:
- Device powers on and off.
- Screen is free of cracks and functions correctly.
- The device and connecting ports are free of visible corrosion and water damage.
- The device and charging port are free of cracks, dents and not missing any pieces.
- Activation/device locks (such as Find my iPhone) is disabled.
If the original device cannot be returned, you will need to pay remaining balance due in order to purchase a new smartphone or basic phone.
What happens if my device is lost, stolen or damaged?
You will be responsible for continuing the monthly Flex installments or paying for the device in full if it is lost, stolen or damaged. Cellcom recommends subscribing to Handset Protection to cover you if these situations arise.
What happens if I cancel Cellcom wireless service?
If you cancel or deactivate Cellcom wireless service, after 15 days but prior to the device being paid in full, the remaining balance of the device will become due. This will appear on your next bill.
What happened to 2 year service contracts that subsidized devices?
Cellcom no longer offers 2 year service contracts on consumer accounts. This is consistent among all wireless carriers.
Participation in Flex requires 0% APR 24 or 30 month installment agreement, well qualified credit and eligible service plan. Credit check required. Down payment may be required.
Flex for Accessories
Flex gives you the flexibility to get accessories by making monthly payments over time rather than paying for it all upfront. Simply make 12 low monthly installments and your accessory will be paid off.
Low Monthly Payments
No Finance Charge
To participate in Flex for Accessories, you must:
- Purchase a qualified accessory.
- Have a postpaid line of service with Cellcom.
- Not have more than 4 active consumer or 5 active business Flex for Accessories agreements associated with your account.
- Each qualified accessory will be on its own Flex agreement.
- Pass a credit check.
- Sign a Flex Accessory/Wearable agreement.
- Existing customers must meet Cellcom's standard eligibility requirements to be able to Flex an accessory.
You have to pay taxes and any down payment required up front at point of sale. If a down payment is not required, you can choose to make a down payment at point of sale to reduce the monthly installments. There are no activation or upgrade fees.
Simply pay 12 low monthly installments. This is the retail price of the accessory, minus any down payment, divided into 12 affordable payments.
Your monthly payment will be located on the equipment section of the bill. It will list your agreement number, payment number, the accessory you are purchasing and the remaining balance. For example: #10022-Pymt 3/12 (Apple Watch Series 4) [Remaining balance $199.44].
You may pay down the total amount due on your accessory at any time. This does not reduce your next monthly billed installment and may only be done if there is:
- No past due balance
- The customer notifies Cellcom, in writing, at the time of each payment
If you cancel and deactivate your postpaid service, the remaining balance on the accessory will become due. This will appear on your next wireless bill.
Lost, Stolen or Damaged Devices
You will be responsible for continuing the monthly Flex installments or paying for the accessory in full if it is lost, stolen or damaged.