International Travel FAQs

You will need an eSIM compatible device to travel beyond Canada, Puerto Rico, and the Virgin Islands. Cellcom will offer loaner devices for customers who do not have eSIM compatible devices. Call (1-800-236-0055), visit our website (cellcom.com/support/international-travel), or stop in a store location to learn more about our Sim Local International eSIM options.

Most smartphone models are capable of Wi-Fi and should work on most Wi-Fi networks when internationally roaming. If your device is capable of using Wi-Fi, it should work on a Wi-Fi signal even if data is disabled.

For general device information, please visit the device page. If you don't see your device listed, or if you do not have an international capable device, contact Cellcom at 1-800-236-0055.

If you have any issues with your phone while traveling internationally, contact Customer Care at (+1) 800-236-0055 or email Cellcom at IntlHelp@cellcom.com.

Helpful Tips:

• To make a call back to the U.S., dial +1 area code and phone number.
• If you have an iPhone, iMessage and Facetime Audio will work on Wi-Fi.

Please reference our eSIM Sim Local Activation guides prior to your travel:

Activation Guide

Android Instructions

iPhone Instructions

International Long Distance allows you to dial an international exchange from the United States. In order to have international long-distance capability on your phone, you need to contact Cellcom Customer Care at 1-800-236-0055 to have a feature added to your account.

When you place an international long-distance call, you will be charged an international long-distance rate.

To make an international call, simply:

• Dial the international access code +, 001 or 011
• Dial the appropriate country code for the country you are calling
• Dial the number you are calling
• Press Send