Early Termination Fees, Cancellation Fees, and Device Installment Balances are eligible for reimbursement. Taxes and other charges are excluded and will not be reimbursed. Fees associated with Tablets, Mobile Broadband, Connected Devices, etc. are not covered. Cellcom does not cover lease-purchase options. The best option is to turn that device back in to your previous carrier.
Switch to Cellcom and Save!
Up to $650 per line
Join Cellcom today, and we’ll cover your cost to switch your wireless service contract from your current provider, up to $650 per line.
Who Can Participate
New or existing consumer accounts with 10 or less lines, porting in a new line of service. The new line must purchase a smartphone or basic device with a Flex Agreement. Advance Pay rate plans are not qualified.
How to Participate
- Port a new line of service to Cellcom on a new or existing account
- Complete, sign, and date a Switch and Save Request Form
- Include a copy of the Cellcom store receipt
- Provide proof of your early termination fee, or final device installment balance from your previous provider. This can be via:
- A copy of the entire final competitor wireless bill with early termination fees or final device installment payments circled for each line.
- If the bill cannot be accessed, or these charges have been paid off prior to switching to Cellcom, a copy of a previous bill and a receipt showing the payment within 30 days will be accepted.
- Send via mail or email within 60 days of activation
- Mail to: Cellcom Contract Payout, P.O. Box 12466, Green Bay, WI 54307-13061
- Email to: email@example.com
- 6 to 8 weeks after your Request Form is received, a credit of up to $650 will be applied per requested line.
What is covered?
Where can I get the Switch and Save Request form?
What if I already have a Cellcom account? Can I have someone join my plan and still get reimbursed for their charges?
Yes! New lines added to an existing Cellcom account are eligible if all the requirements are met.
What if my number cannot be transferred to Cellcom?
If your number cannot be transferred to Cellcom’s network, you can still participate in the Switch and Save Program if the name and/or address on your previous bill and new account match.
Do I need to trade in my phone to participate in the Switch and Save Program?
A trade-in device is NOT required, but if you do want to trade in your previous device, Click here to learn about Cellcom's Buyback program.
Have additional questions? Contact our extraordinary Customer Care Team at 800-236-0055, chat with a rep right now, or stop at one of our MANY locations!
Terms & Conditions
Activation at time of service with Flex Agreement and credit approval required on smartphone or basic phone. Tablets, Mobile Broadband, Connected Devices, etc. are not covered. Advance Pay services are not eligible for this offer. Reimbursement available to new Cellcom Business or Consumer lines on new or existing accounts. Must port in number to Cellcom.
Accounts requiring a credit deposit are not eligible. Account must have been deactivated for more than 60 days prior to participation. Device must remain active on the line of service for 15 months. If the customer cancels a ported line, the credit issued to that line will be charged back to their account. Accounts with more than 10 lines are not eligible. Account must be in good standing without any outstanding past-due balances to receive credits. Not redeemable for cash. Cellcom has the right to request a copy of your original service agreement. Interofficed copies, or facsimiles will not be accepted. All reimbursement forms must be postmarked/emailed within 60 days of activation. Reimbursement forms that are counterfeited, mechanically reproduced, altered, or tempered with are void. Cellcom is not responsible for inaccurate, incomplete, illegible, lost, damaged, postage due, misdirected, or late reimbursement forms or for any services provided by third parties. All materials received become the property of Cellcom and cannot be returned. Credit is non-transferable. Cellcom does not cover Lease Device Purchase amounts. Please allow six to eight weeks after receipt of reimbursement form for application of credit on your Cellcom bill. This offer is for end-users only; dealers or carriers are ineligible. Cellcom cannot apply your credit unless you accurately and legible complete all above information fields on the reimbursement form. Offer open to legal residents of the United States only. Void where prohibited or otherwise restricted by law. One request per postmarked envelope. Call 800-236-0055 with questions.
Fraudulent submissions could result in prosecution under U.S. Mail Fraud Statute (18 USC Section 1341-1342). Promotion offer subject to change at any time.