Assistive technology is constantly evolving and Cellcom understands the importance of being able to stay in touch with friends and family. We are committed to providing the latest technology to our customers to address their specific needs, whether it is using a device that offers hearing aid compatibility or the ability to reach out using alternate methods. If you have questions, please visit your local retail location or call us at 800-236-0055.
Hearing Aid Compatibility
Cellcom offers HAC-compatible handsets and devices in all major price categories. Costs generally correlate with the number of features, but, if through experience, Cellcom finds that a certain handset contains features that work well with hearing aids, such as volume control, it will be labeled accordingly at the "high-end/feature-rich" level for functionality. Cellcom's sales staff is trained to assist all existing and prospective customers looking for a HAC-compliant device/handset. HAC-compatible handsets and devices vary in their inherent "levels of functionality", but typically at least one (1) HAC-compliant handset/device with features and services typical of its price category can be found that meets each customer's price range.
Basic phones are phones that allow users to perform basic functions such as make and receive calls and send and receive text messages. Some basic phones can also web browse, email and may have a basic camera (1 to 2 mega pixels). Basic phones work mostly on 3G networks.
Smartphones are phones that are powered by operating systems such as Android, iOS, Windows, etc. A smartphone allows users to perform a variety of functions: voice, messaging, web browsing, email, video, camera, application downloads, and more. They operate on 3G and 4G networks.
What does "M" mean?
"M" refers to using the phone with a hearing aid in the microphone setting. The higher the "M" rating, the more likely it is you will be able to use the phone with your hearing aid on the microphone setting. A M3 rating indicates the handset has satisfied the ANSI standard. A M4 rating indicates the handset has exceeded the ANSI standard.
What does "T" mean?
"T" refers to using the hearing aid set on telecoil. The higher the "T" number the more likely you will be able to use the phone with your hearing aid on the telecoil setting. Reduced feedback and reduced background noise are additional benefits of using a hearing aid set on telecoil during phone use. Once mobile phones are rated for telecoil use, to determine the likelihood of successful cell phone use with your hearing aid add the "T" rating number of the cell phone to the "T" rating number of your hearing aid. A T3 rating indicates the handset has satisfied the ANSI standard. A T4 rating indicates the handset has exceeded the ANSI standard.
Device Rating FCC ID Moto G Power (9th gen) M3/T3 IHDT56ZH1 Samsung Galaxy S21 M3/T3 A3LSMG991U Samsung Galaxy S21+ M3/T3 A3LSMG996U Samsung Galaxy S21 Ultra M3/T3 A3LSMG988U Google Pixel 4a 5G M3/T4 A4RG025E Apple iPhone 12 Pro Max M3/T4 BCG-E3548A Apple iPhone 12 mini M3/T4 BCG-E3539A Apple iPhone 12 M3/T4 BCG-E3542A Apple iPhone 12 Pro M3/T4 BCG-E3545A Google Pixel 5 M4/T3 A4RGD1YQ Samsung Galaxy S20 FE M4/T3 A3LSMG781U LG K31 M3/T3 ZNFL355DL LG Stylo 6 M4/T3 ZNFQ730VM Samsung Galaxy A11 M3/T3 ZCASMA115U Samsung Galaxy Note20 M3/T3 A3LSMN981U Samsung Galaxy Note20 Ultra M3/T3 A3LSMN986U Google Pixel 4a M3/T4 A4RG025J Moto G Power M3/T3 IHDT56YL1 LG K51 M3/T3 ZNFL555DL Samsung Galaxy A51 M3/T3 A3LSMA515U Apple iPhone SE M3/T4 BCG-E3500A Samsung Galaxy S20+ 5G M3/T3 A3LSMG986U Samsung Galaxy S20 Ultra 5G M3/T4 A3LSMG988U LG G8X ThinQ G860 M4/T3 ZNFG850UM Moto E6 XT2005LRA M3/T3 IHDT56YA1 LG Stylo 5 CV7AS LM-Q720M M3/T3 ZNFQ720QM Apple iPhone 11 M3/T4 BCG-E3309A Apple iPhone 11 Pro M3/T4 BCG-E3305A Apple iPhone 11 Pro Max M3/T4 BCG-E3306A Cat S48C M3/T3 ZL5S48C Samsung Galaxy S10e M4/T3 A3LSMG970U Apple iPhone XR M3/T4 BCG-E3220A Apple iPhone XS Max M3/T4 BCG-E3219A
Device Rating FCC ID LG Wine 2 LTE M3/T3 ZNFL125DL
These handsets have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in these phones that have not been tested yet for use with hearing aids. It is important to try the different features of these phones thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of the handset for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
Hearing Aid Compatibility (HAC) for Wireless Devices
Hearing aids do not always function well with wireless handsets. Hearing aids operate by using a microphone to pick up sound waves, converting the sound waves into electrical signals to be amplified. Distortion or amplification of unwanted sound (noise) often occurs.
The FCC's hearing aid compatibility requirements address hearing aids that operate in either of two modes – acoustic coupling ("M" rating) or inductive coupling ("T" rating). Hearing aids operating in acoustic coupling mode receive through a microphone and then amplify all sounds surrounding the user, including both desired sounds, such as a telephone's audio signal, and unwanted ambient noise. Hearing aids operating in inductive coupling mode turn off the microphone to avoid amplifying unwanted ambient noise, instead using a telecoil to receive only audio signal-based magnetic fields generated by inductive coupling-capable telephones. The FCC's "M" and "T" ratings indicate whether a handset can be expected to function well with a hearing aid and are generally marked clearly on the handset packaging. The "M" or "T" rating does not guarantee that the handset will function without distortion or noise, so Cellcom recommends that you test the handset before purchasing.
For more details on Hearing Aid Compatibility and non-Hearing Aid Compatibility devices, visit www.gari.info.
For more information about the wireless HAC rules and service provider obligations, visit www.fcc.gov/general/hearing-aid-compatibility-hac.
Last updated: 5/4/2021
RTT, TTY & Text-2-911
What is RTT?
Real-time text – or RTT – is a technology that allows text to be sent immediately as it is created through wireless handsets that use IP-based technology on networks that support RTT. With RTT, there is no need to press a “send” key as there generally is for SMS, chat, or other types of texting. A recipient can read a message while the sender types it. Instant text transmissions are similar to the instantaneous exchange of information in voice conversations over the phone, and can be critical for emergency calls to 911.
Advantages to RTT - In addition to improving accessible emergency communications, RTT has several advantages over TTY:
- RTT can eliminate the need to purchase specialized devices, such as TTYs, to send text in real time over wireless phones.
- Calls using RTT can be initiated and received using the same ten-digit numbers used for voice calls.
- Both parties to an RTT call can send and receive text in real time at the same time, unlike TTYs, which requires turn-taking.
- RTT is more reliable than TTY technology over IP networks – this means there will be less garbling and fewer drop-offs on calls.
- RTT provides callers with more characters for typing than TTYs do. For example, with RTT, you can use the “@” key, alphabets in multiple languages, and emojis, allowing conversations using the full “international character set.”
- Both RTT and voice can be used, either at the same time or interchangeably, during the same call.
What is TTY?
Text telephone devices or TTY’s are used by people with hearing or speech disabilities to send and receive text messages over telephone networks. TTY devices communicate through a TTY-compatible wireless handset using a cable or Bluetooth which sends tones over a telephone network to another individual with a TTY device which decodes the tones back into characters. Newer IP-connected networks are unable to accurately transmit these tones to be translated back into characters. New IP-Connected networks such as VoIP or VoLTE(Advanced Calling) networks instead utilize RTT(Real-time Text) to transmit characters from one device to another.
What is Text-to-911?
Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device. However, because voice calls to 911 provide more information to 911 call centers, you should always make a voice call to 911 during an emergency whenever possible.
How to contact 911
If you use a wireless phone or other type of mobile device, make sure to do the following in an emergency:
- Always contact 911 by making a voice call, if you can.
- If you are deaf, hard of hearing or speech disabled, and text-to-911 is not available, use a TTY or a telecommunications relay service, if possible.
- MMS (Picture Messages) to 911 is not supported. Be sure to send messages less than 160 characters and do not include any pictures or graphics. Including pictures or graphics will cause your message to not be delivered to the 911 center.
If you attempt to send a text to 911 where the service is not yet available, FCC rules require all wireless carriers and other text messaging providers to send an automatic "bounce-back" message that will advise you to contact emergency services by another means, such as making a voice call or using telecommunications relay service. Bounce-back messages are intended to minimize your risk of mistakenly believing that a text to 911 has been transmitted to an emergency call center when it has not.