Bring Your Own Device

bring your own device and save $360 when you switch

Follow these simple steps

1

Before you begin, confirm your device is unlocked.

Apple Users: Click Here

Android Users: Check with your current carrier.

2

Check if your device is compatible with the Cellcom network. We will verify the IMEI in the first step of our compatibility checker. You can find your IMEI by dialing *#06# on your device.

Check Here

3

Find a plan that works for you & activate your eSIM card by calling Customer Service at (800) 236-0055 or visiting a store near you to purchase and activate a new SIM card.

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Why Choose Our BYOD Program?

Cost Savings

Keep more dollars in your pocket. With our Bring Your Own Device program, there’s no need to purchase new gadgets. Enjoy premium service using your existing devices, maximizing both value and satisfaction.

Flexibility and Familiarity

Your device, your rules. Enjoy the flexibility of using a familiar device that syncs effortlessly with your daily routine.

Eco-Friendly Approach

Join us in reducing electronic waste. By keeping your current device, you're opting for a sustainable future, and minimizing your carbon footprint.

Unwavering Support

Never feel lost in the tech shuffle. Whether online, over the phone, or in person, our support team is dedicated to keeping you connected.

Can I keep my phone number?

Yes! A number from anywhere in the United States and any provider – landline or wireless – can be transferred to Cellcom when you make the switch.

Will Cellcom buyout my contract?

We’ll cover an unlimited amount per line to switch to Cellcom, including early termination fees, cancellation fees, or device installment balances. Learn more. While the $34.99 introductory offer is not available if you take advantage of our contract buyout program, the Unlimited Plus Plan, which starts as low as $25 per line, is a great option.

How can I make sure my data is kept and safe?

We can help you make sure to back up your device content, including photos, contacts and more. Learn more about backing up your content or stop into your local Cellcom store where we'll be happy to help.

Can I buy online?

Yes, you can! To get started, bring your own phone and check to see if it is compatible. Then you'll select the right plan for you and off you go! Buying online is fast and convenient, with easy-to-follow steps to switch to Cellcom.

Does Cellcom offer customer support?

Cellcom offers live customer support over the phone and via chat, from representatives based right here in Wisconsin. Call us at (800) 236-0055 or click the chat icon in the lower right corner of the screen.

Non-Certified Devices

To determine if your device is certified for use on Cellcom’s network, input your device’s IMEI into our compatibility checker. If your device is not certified, you may still be able to use the device on Cellcom’s network but additional setup may be required and functionality is not guaranteed. In these cases we will only be able to provide customer support for SIM setup, not device functionality. Please review the following information to help you determine if your device is compatible. 

  • For optimal connectivity and performance you should check the device manufacturer website resources to determine what frequencies or bands your device supports. 
  • To connect to the cellular network, your device must support both our network technology (5G, 4G LTE) and the band (frequency). 
  • Devices that are not certified for Cellcom’s network will need to be manually setup using the APN settings in the next FAQ. 

Cellcom supported network technologies and Bands/Frequencies

Technology Supported Bands & Frequencies
5G+ Band n261 (28 GHz)
5G Band n2 (1900MHz)
Band n5 (850 MHz)
Band n41 (2500MHz)
4G LTE Band 2 (1900MHz)
Band 4 (1700/2100 MHz)
Band 12 (700 MHz)
Band 13 (700 MHz)
Band 48 (3500MHz)
Band 66 (1700/2100 MHz)
Band 71 (600 MHz)

Other factors contributing to your device and network experience. 

Partial Compatibility – Some devices may not be compatible with all technologies, frequencies or services. 

  • Your device may not support all network technologies and frequencies we use.  
  • This can lead to reduced coverage and slower data speeds. 
  • We recommend enabling Wi-Fi Calling to improve indoor connectivity. 

Incompatible Devices – Some devices, especially those originally purchased in foreign countries, may not be compatible with Cellcom’s network. 

  • These devices lack access to essential network technologies and frequencies. 
  • You may experience limited coverage and reduced service quality. 
  • For optimal performance, please review your device manufacturer's resources to confirm the supported frequencies/bands. 

Software Updates – It is important to check for software updates before AND after activating your device with Cellcom. 

  • Devices no longer supported by manufacturers won’t receive updates. 
  • This can affect compatibility with your favorite apps and Cellcom tools like myCellcom, Visual Voicemail, etc.  

APN Information

For devices that have not been certified for the Cellcom network manual setup will be required. The following is information that you will need to input into a device for it to function on Cellcom’s network. There is no guarantee that non-certified devices will work on Cellcom’s network and support will be limited to ensuring that the SIM card is setup correctly.

APN List

APN Type APN Name
Voice APN IMS
Data APN CCINTERNET
Hotspot APN CCHOTSPOT
MMS APN CCAPPS
Supplementary Services APN XCAP

Setting up Device

Pre-Setup Note: Ensure SIM card is already activated. Device may not support SIM activation. 

  1. Confirm device isn't carrier locked.
  2. Insert SIM card.
  3. Confirm if device can read SIM by going into settings and looking for SIM information
  4. Confirm if device can attach to mobile network.
  5. If device is not connecting to mobile network, check the APN in device settings. If no APN is present, insert the Data APN into the APN field and press save.
  6. Select the APN
  7. Restart the device

Ready to Get Started? Check your IMEI here to see if your device is eligible.