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Frequently Asked Questions

Roaming

  • Global roaming is when a customer uses a Cellcom iPhone 4S or newer handset with the customer's own mobile number and a Vodafone SIM outside North America for voice, data or sms.

  • When you are outside of the home area, you are roaming. This means you are using another wireless carrier's tower and network. The map that was included in your rate plan brochure indicates your service area. Depending upon the plan you chose, this might cover a portion of a state, several states, or the US. When you are outside of your rate plan area, you will see the charge as roaming fees.

  • If you do not want to worry about roaming charges, you should consider our Liftstyle Unlimited Plan. With this plan, nationwide long distance and roaming are included no matter where you are in the United States. For more information, please contact Customer Care at (800) 236-0055 or visit your local Cellcom retail or authorized agent location for assistance.

  • Your current Cellcom handset should work in Puerto Rico and US Virgin Islands (voice, text and data). Rates are listed below:

    • Voice Services: $0.35 per minute
    • Text Messaging: Standard domestic rates
    • Data: $0.35/MB

  • Yes, we suggest using our international roam solution when traveling to Canada. The rates for this service are listed below:

    • Voice: $0.35/minute
    • Text Messaging: Standard domestic rates
    • Data: $0.35/MB

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