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Roaming FAQs
What is Global Roaming?
Global roaming is when a customer travels internationally and uses an interational capable handset with an international SIM.
My rate plan shows that my coverage includes the entire state of Wisconsin. Why is my roam indicator light on?
Your rate plan is correct; your roam indicator simply means that you are no longer on a Cellcom tower. Cellcom does not have its own towers throughout whole state of Wisconsin. Cellcom has roaming agreements in place with other carriers to use their towers in order to provide statewide and nationwide coverage for our customers.
How can I eliminate or reduce my roaming charges?
If you do not want to worry about roaming charges, you should consider our Premium Unlimited Plan. With this plan, nationwide long distance and roaming are included no matter where you are in the United States. For more information, please contact Customer Care at (800) 236-0055 or visit your local Cellcom retail or authorized agent location for assistance.
Do I need an international roaming solution when traveling to Puerto Rico or US Virgin Islands?
Yes, you will need an international roaming SIM.
Do I need an international roaming solution when traveling to Canada?
Yes, we suggest using our international roam solution when traveling to Canada. The rates for this service are listed below:
- Voice: $0.35/minute
- Text Messaging: Standard domestic rates
- Data: $0.35/MB