What is myCellcom?
myCellcom is a free service that provides you with access to valuable information about your account, including:
- A summary of recent invoices
- Minutes, messages, data used since the close of your last billing cycle
- The ability to make a one-time payment online
- Establish a recurring payment using a debit/credit card or checking or savings account
- View up to 3 months of call, message and data detail
- Reset voicemail PIN
- Increase your data plan
- The ability to set Usage Controls
How do I sign up for myCellcom?
Simply go to my.cellcom.com, click on Register Now and follow the prompts to complete registration.
How do I get an account password?
A myCellcom account password is created when registering for a myCellcom account. If you forgot your password you can use the forgot password option.
How do I check how many minutes I have used?
The landing page and myUsage section of myCellcom will both display your minutes, messages, and data used since the close of your last billing cycle. Depending on your user type, you may only have access to information specific to your own line of service.
Under myUsage, my plan minutes do not match what is included with my calling plan. Why?
Plan Minutes will show the number of free minutes available with your plan. If you have added a feature to increase the plan minutes that came with your plan, the Plan Minutes will reflect that feature. For example, a person on the US America plan adds the Unlimited Cellcom-to-Cellcom feature; the Cellcom-to-Cellcom plan minutes will show as unlimited.
I am an add-a-line on a MobileTies or USAmerica(or other non-Share plan). Why does it say I have 0 plan minutes?
All add-a-lines will show '0' plan minutes available unless you have added a feature, such as Free Incoming to your line. This is because you share the unused minutes with the primary line on your account.
What is the myCellcom app?
The myCellcom app will allow smartphone users to get usage and account information on the go. With the myCellcom app, you can:
- View your talk, text and data usage
- View plan information
- View bill information
- Make a payment
- Contact Cellcom
- Manage usage notifications
- Block/Unblock Services
- Manage Usage Limits
- Increase Data Buckets
- Request a Temporary Password
- Signup for a myCellcom Account
I am on a family account. Will the usage information that is displayed be for my mobile number or for the entire account?
If you share, the usage bar will show a two tone bar with your usage and the cumulative usage of all lines on the account. Above the progress bar is the numerical representation for the estimated usage and monthly plan amounts. If the monthly plan amounts are shared among all lines on your account, it will provide your usage denoted as myUsage, the account usage and the monthly plan amount. myInformation only users only have permission to see usage on their own line of service.
I have reached my monthly plan allotment on talk, text or data, but I did not receive a notification. Why?
You may have turned off usage notifications in either the myCellcom app or on the myCellcom website. To turn it back on via the app:
- Go into the myCellcom app on your device
- From the main menu screen, tap Settings
- Tap Manage Notifications
- In the myNotifications screen, tap On by notifications and select who should receive text messages and email messages.
- To save the changes, tap Save
You will now receive usage notifications when you are approaching or go over plan amounts. Note: Only the FRP on the account can manage usage controls.
What can an authorized user do on an account?
All users on the account must be authorized. There are different levels of authoriziation. The FRP (financially responsible person), APC (authorized per contract), and MIO (myInformation only). The FRP has the highest permission and can make any changes on the account. The APC is able to make some changes on the account and view mutliple lines. myInformation only has access to only information specific their line of service. All users can make a payment.
How many people can I send my referral code to?
There is no limit for the number of unique referral codes you send through the myReferrals portal. However, you may only receive a maximum of $1,000 in referral credits within a calendar year.
Do I have to be the financially responsible person to refer customers to Cellcom?
No. All active lines, excluding select Employee lines, Lifeline, and Advance Pay PayGo lines, can make a referral to Cellcom. After discovering your unique referral code, easily share it with others via social media, email, or text message through our myReferrals portal.
Why can't I view the myReferrals tab under myCellcom account?
Check to see if you are eligible to participate in the myReferrals program. Advance Pay PayGo customers, select Employee, and Lifeline accounts are not eligible to participated in the referral program.
How will I know if my referral credit has been approved?
You will receive a text message confirming the referral credit has been applied. Customers who receive a bill will see the credit reflected on their next billing statement. Advance Pay customers will notice a credit on their account balance.
How to Videos - myCellcom
How do I access myReferrals in myCellcom?
- Log into your myCellcom account and select myReferrals
- Choose I want to refer someone to Cellcom
- Enter you information and share your referral code with friends, family, or co-workers