International Long Distance allows you to dial an international exchange from the United States. You will be able to make international long distance calls even when roaming, as long as the roaming partner allows international long distance dialing. In order to have international long distance capability on your phone, you need to contact Cellcom Customer Care at 1-800-236-0055 to have a feature added to your account.
Frequently Asked Questions
Customers that subscribe to an eligible calling plan and have an international long distance feature on their line will have the ability to make international long distance calls.
When you place an international long distance call from your home calling plan area, you will be charged an international long distance rate and you will use your included minutes from your rate plan. If you used all of your included minutes from your plan, you will be charged the additional airtime rate. If you are making a call while roaming in the United States, you will pay the roaming rate and pay the international long distance rate.
Simply call Cellcom Customer Care at (800)236-0055 or visit your local Cellcom retail or authorized agent location for assistance.
To make an international call, simply:
- Dial the international access code +, 001 or 011
- Dial the appropriate country code for the country you are calling
- Dial the number you are calling
- Press Send
For instructions, please click here. For general device information, please visit the appropriate device page on cellcom.com. If you don't see your iPhone listed, be sure to check the previously sold devices. If you do not have an international capable device, Cellcom will loan you an iPhone 4S.
It is unlikely that picture messaging will work when traveling internationally.
If you currently have an iPhone 4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, or 7 Plus, stop in at any Cellcom retail or agent location to get set up. If you do not have a one of the iPhones mentioned above, contact any Cellcom retail or agent location to see if they have any iPhone 4S devices available for international roaming.
Contact Customer Care at (+1)800-236-0055 or email Cellcom at IntlHelp@cellcom.com.
You will be charged based on your current wireless rate plan for voice, texting and data.
No, you will be charged different rates when traveling internationally. Please refer to International Roaming Rates. If you check your voice mail while roaming internationally, you will be charged the airtime fee for that call. If you receive a text message when traveling internationally, you will be charged a fee for the incoming message.
If I am not planning on using data when traveling, can I have Cellcom turn it off so I am not charged for any unexpected data usage?
Yes, Cellcom can shut data off while you are internationally roaming.
(Please note: Device may still try to transmit and receive data without user intervention; data is billed at $10/Mb)
Yes, the iPhone 4s, 5c, 5s, 6, 6 Plus, 6S, 6S Plus, 7, and 7 Plus are capable of Wi-Fi and should work on most Wi-Fi networks when internationally roaming.
Yes, the iPhone 4s, 5c, 5s, 6, 6 Plus, 6S, 6S Plus, 7, and 7 Plus are capable of Wi-Fi and should still work even if data is disabled on most Wi-Fi networks when internationally roaming.
Cellcom will attempt to send a text message to the iPhone 4S, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, or 7 Plus when traveling abroad to inform you of your rates – voice, text and data.
The message will be sent from '7626' and will be a free message.
Yes, you are responsible for all charges applied to usage while you have the rental equipment.
Dial +1 area code and phone number.
Yes. Cellcom suggests that the customer works with their IT dept. to provide account information which will be needed for the email to be set-up.
Do I need an international roaming solution when traveling to Canada, Puerto Rico or US Virgin Islands?
No, you do not, but we suggest using the international roam solution (Vodafone SIM) when traveling to Canada. Your current Cellcom handset should work in Puerto Rico and US Virgin Islands (voice, text and data). Rates are listed below:
Canada, Puerto Rico, and US Virgin Islands
- Available on all Cellcom calling plans and devices (does not require additional data roaming package)
- Voice Services: $1.25 per minute
- Text Messaging: Standard domestic rates
- CDMA Data: $1.50/MB
- International Roam Solution GSM/Vodafone SIM: $10/MB
Yes, you should find out how to make local calls and what the emergency numbers are in the country you will be visiting.
Yes, the international roaming charges will appear on your invoice. The usage will be broken out into the following categories:
- Voice Minutes: Intl Roaming
- Incoming text: QT Intl Rm In
- Data: Intl Data (kb)
- Outgoing text: QT Intl Rm Out
No, you will not be charged for the device rental unless the device is damaged, lost, or stolen.
Yes, but only if you have an iPhone 4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, or 7 Plus. If you have a different device that is a world phone, you may be able to purchase a SIM card from another vendor while traveling. You can also rent an iPhone 4S with our international roaming solution.
If I have an iPhone 4s, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, or 7 Plus, is there anything else I need to do before I travel?
Yes, you will need a SIM card that will be provisioned to your handset for international traveling. You can stop in at any Cellcom retail or agent location for the SIM card.
You can stop in at any Cellcom retail or agent location or call 1-800-236-0055.