To find your plan, you can either review your monthly Cellcom invoice, log into my.cellcom.com or contact Customer Care at (800) 236-0055. To access your account online:
- Sign into my.cellcom.com
- Your plan will be listed under Account Details.
Simply call Cellcom's Customer Care center at (800) 236-0055 or visit your local Cellcom retail or authorized agent location for assistance.
Lifeline is a federally subsidized program that provides wireless services to qualified low-income individuals. As a Lifeline customer, you are able to receive a reduced rate on your monthly calling plan. This is not a free service. To continue to receive service, you are responsible for paying your monthly access fee in advance. Your wireless service will be terminated if you have not made a payment by the replenishment date.
Only one federally funded Lifeline service is available per household. Additional lines of service are not eligible to receive the Lifeline calling plan discount. Eligible wireless subscribers must be at least 18 years of age and have a physical address and reside in Cellcom's licensed markets. Applicant must participate in one of the following programs:
To be eligible for Tribal Lifeline service, the applicant must have a physical address and reside on tribal lands within Cellcom's licensed markets. In addition, the applicant must participate on one of the programs listed above or one of the following:
Yes. An existing customer can change to a Lifeline plan if they meet the eligibility criteria, regardless of whether you are currently under contract.
If you meet all eligibility requirements, complete the Lifeline or Tribal Lifeline application and bring it to your local Cellcom retail location.
Cellcom's Unlimited Plan includes unlimited nationwide talk, messaging, and data for up to 10 devices on an account. Each smartphone line can choose unlimited plan bronze, silver or gold – that works best for them. Tablet, mobile broadband and connected devices will receive 15GB of high speed data and basic devices will receive 500MB of high speed data. Once the high speed data allotment is reached, data speeds will be slowed to 200 – 500 Kbps for the remainder of the bill cycle. Additionally, the Unlimited Plan includes unlimited international text messaging from the US and mobile hotspot/tethering capability on compatible devices, so you can connect with multiple Wi-Fi enabled devices.
Cellcom's Unlimited Plan provides:
Smartphones, basic phones, mobile broadband devices (MiFi, USB Modems), tablets, and connected devices are eligible for the Unlimited Plan. Residential Broadband Internet and Unlimited Home Phone Service are NOT eligible to be included in the Unlimited Plan.
Keep Your Data is an included feature on the Advantage Plan (shared data packages only) and Share Plus Plan that automatically keeps unused share plan data in your account until the end of the following month's billing cycle. When you use less data one month, you can use more data the following month without paying more. For example, if you are on the Advantage Plan with 10GB of data and only use 8GB in the current bill cycle, you will have an additional 2GB of shared data to use in the next bill cycle for a total of 12GB of data to be used.Äč You will begin using Keep Your Data after you have used all your monthly data allowances.Äč Keep Your Data will be forfeited after one billing cycle, when you change your plan (including changing the shared data plan amount), and change in primary line on the account.
Usage Controls provides 2 services to share plan customers:
To be able to set usage limits:
The ability to block data, text messages or talk is an included feature free of charge on all share plans, the Advantage Plan and Business Unlimited Plan.
Usage Controls are available on the below listed plans:
Usage Controls can be found within myCellcom on the Cellcom website and app.
To unsubscribe from Usage Controls you can call Customer Care or stop in at a Cellcom store to have the feature removed. You will still have the ability to block data usage, text messaging and calls within myCellcom. You will not have the ability to set data usage limits per line.
You can sign up for autopay (only checking and savings accounts qualify for the discount) and paperless bill one of 3 ways:
You need to sign up for BOTH autopay (only checking and savings accounts qualify for the discount) and paperless bill to receive the discounted unlimited data rates.
Credit and debit card payments are NOT eligible for the discount, only checking and savings accounts.
For paperless bill, you must confirm your email address before you are considered signed up.
Yes, it is based on plan and device type.
Unlimited Plan – When each line reaches it high speed data allotment, data speeds will be slowed until the beginning of your next bill cycle. Following are the high speed data allotments by device type:
Advantage Plan – When basic and smartphones reach 22GB per line per month and mobile broadband, tablets and connected devices reach 10GB per line per month, data speeds will be reduced until the beginning of your next bill cycle.
To alleviate speed reductions, it's good to use Wi-Fi whenever possible.
This will happen. At the beginning of each bill cycle, power cycle/restart your device or enable then disable airplane mode to resolve the issue.
Cellcom does not have any restrictions on using your smartphone as a mobile hotspot or tethering. Data speeds will be slowed when the line reaches it high speed data allotment.
Yes, you may switch to the Unlimited Plan without upgrading your device or extending your existing contract. There are no fees to move to the Unlimited Plan. Please stop in to a Cellcom store location or call Customer Care so we can build the best Unlimited Plan for you.
The plan that you subscribed to previously may no longer be available once you move to the Unlimited Plan. A Cellcom representative can review your options before completing a change to the Unlimited Plan.
You can always increase your unlimited plan option during the month (for example, going from Bronze to Silver). There may be some restrictions to decreasing your unlimited plan (for example going from Gold to Bronze).
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