Fixed Services & Policies
Acceptable Use Policy
By using Cellcom's Fixed Services, as that term is defined in Cellcom’s Fixed Services Terms and Conditions Customer agrees to be bound by, and comply with, this Cellcom Fixed Services Acceptable Use Policy ("AUP") and any Terms and Conditions associated with the service(s) to which the customer subscribes. Cellcom reserves the right to change or modify the AUP and Terms and Conditions at any time at its discretion. Any changes or modifications become effective when posted. Customer's use of Cellcom's Fixed Services after the changes or modifications have been posted shall constitute acceptance of all such changes or modifications.
- Enforcement and Notification. Any user which Cellcom, at its sole discretion, determines has violated the terms of this AUP or Terms and Conditions may be subject to Cellcom taking action to enforce this AUP and Terms and Conditions. Those actions may include, but are not limited to, warning the violating user, suspending the violating user's account(s), or terminating the violating user's account(s). Cellcom may, when feasible, attempt to notify the user of the violation and allow the user to correct the violation. However, notification is not required nor does a failure to notify a user limit the actions Cellcom may take. Cellcom reserves the right to immediately suspend or terminate a user's service without notice in response to a legal order or government notice that certain conduct must be terminated immediately. In addition, Cellcom reserves the right to immediately suspend or terminate a user's service without notice if Cellcom reasonably determines that a user's conduct: (a) violates any applicable law or regulation; (b) exposes Cellcom to criminal or civil liability, prosecution, or sanctions; (c) exposes Cellcom's network or Cellcom's customers' network or property to harm; (d) interferes with the integrity or normal operations of Cellcom's network; or, (e) interferes with another Cellcom customer's use of Cellcom's data service. Cellcom's suspension of the user's service in accordance with this AUP is not, and shall not be construed to be, a termination of the user's corresponding service agreement with Cellcom; and the user shall be and remain obligated to comply with each and every term of such agreement notwithstanding the suspension (including, but not limited to, the payment of all fees and charges identified in that agreement). Further, notwithstanding any termination of a user's account(s) by Cellcom in accordance with this AUP, the user shall remain obligated to fulfill all accrued obligations stated in such user's service agreement with Cellcom, as well as any obligations resulting from the termination by Cellcom (including, but not limited to, the obligation to pay to Cellcom any early termination fees stated in the service agreement). Cellcom reserves the right to remove, block, filter, or restrict the transmission of any material or content that Cellcom determines, at its sole discretion, is unlawful. Such transmission, or attempted transmission, violates this AUP and Terms and Conditions and Cellcom may take action as described above.
- Prohibited Conduct and Activities. The Cellcom network must be used in a manner consistent with the intended use and purpose of Cellcom's network and services provided to the customer and may only be used for lawful purposes. Customers are prohibited from using Cellcom's network and services in order to transmit, distribute, or store material that in any way is unlawful, that is harmful to or interferes with Cellcom's network or services, or that adversely affects, or interferes with, the use or enjoyment of Cellcom's network or services by other users. In addition, the conduct and activities listed below are specifically prohibited. The list is not exclusive. Failure to specifically list a prohibited conduct or activity does not imply or confer that said conduct or activity is permitted or lawful.
- Unlawful Activities. Cellcom's services shall not be used in connection with any criminal, civil or administrative violation of any applicable local, state, federal, national or international law, treaty, court order, ordinance, regulation, or administrative rule. Customer shall not use Cellcom's network or services to transmit any material whose transmission is unlawful under any law applicable to such transmission.
- Harm to Minors. Customer shall not use Cellcom's network or services to harm, or attempt to harm, minors in any way.
- Child Pornography. Customer shall not use Cellcom's network or services to publish, submit, receive, upload, download, post, use, copy, produce, transmit, distribute, or store child pornography.
- Threatening Material or Conduct. Customer shall not use Cellcom's network or services to host, post, transmit, or re-transmit any content or material that harasses or threatens or encourages bodily harm or destruction of property.
- Inappropriate Content. Cellcom reserves the right to remove or restrict posting of materials that, at Cellcom's sole and reasonable discretion, is determined to be obscene, indecent, defamatory, libelous, hateful, malicious, threatening, abusive, racist, excessively violent, promotes the use of violence against others, fraudulent, or treasonous.
- Harassment. Customer shall not use Cellcom's network or services to transmit any material that unlawfully or otherwise harasses another.
- Intellectual Property. Customer shall not use Cellcom's network or services to publish, submit, receive, upload, download, post, use, copy, reproduce, transmit, re-transmit, distribute, or store any material that may be subject to protection under privacy, publicity, or other personal rights and Intellectual Property rights including, but not limited to, copyright, patent, trademark, trade dress, and trade secret. Customer shall not use Cellcom's network or services in any manner that would dilute, misappropriate, infringe, or violate any such rights.
- Fraudulent or Misleading Content. Customer shall not use Cellcom's network or services to transmit or distribute material containing fraudulent offers for goods and services or any advertising containing false, deceptive, or misleading statements, claims, or representations.
- Harmful Content. Customer shall not use Cellcom's network or services to transmit, distribute, or store material that may be harmful to or interfere with Cellcom's network and services or any third party's network, service, or system. This includes, but is not limited to, viruses, worms, and Trojan horses.
- Forgery or Impersonation. Customer shall not use Cellcom's network or services to add, remove, or modify identifying information in an attempt to deceive or mislead the recipient of such information or to impersonate another person.
- Unauthorized Access. Customer shall not use Cellcom's network or services to access, or to attempt to access without authorization, the accounts of others or to gain access to Cellcom's network, databases, or systems, whether or not the attempt or intrusion is successful.
- Unsolicited Commercial or Bulk E-mail. Customer shall not use Cellcom's network or services to transmit unsolicited commercial e-mail, unsolicited bulk e-mail, or any such e-mails which could reasonably be considered "spam." In addition, Customers are prohibited from using another provider's service to send "spam" to promote a site hosted on or connected to Cellcom's network or services. Customers shall also refrain from using Cellcom's network and services to: (1) send e-mail messages which are excessive and/or intended to harass or annoy others; (2) continue to send e-mail messages to a recipient that has indicated they no longer wish to receive them; (3) send an e-mail with a forged TCP/IP packet header information; (4) send malicious e-mail, including, without limitation, "mail-bombing"; or, (5) send or receive e-mail messages in a manner that violates the use policies of any other Internet service provider.
- Collection of Personal Data. Customer shall not use Cellcom's network or services to collect, or attempt to collect, personal information about third parties without their knowledge or consent. This includes, but is not limited to, phishing activities.
- Network Disruptions and Adverse Activity. Customer shall not use Cellcom's network or services to conduct activities that may be harmful to or interfere with Cellcom's network or services or any third party's network or services. In addition, customer shall not use Cellcom's network or services to conduct any activity that adversely affects the ability of other customers to use Cellcom's network or services. This includes, but is not limited to, flooding, mail bombing, or denial of service attacks. Such violations may also result in criminal and/or civil liability. Cellcom will investigate such activity, and when warranted, may involve and cooperate with law enforcement authorities in prosecuting users involved in such activity.
- Third Party Rules. Failure to adhere to any rules, guidelines, or agreements applicable to search engines, subscription Web services, chat areas, bulletin boards, Web pages, USENET, or other services that are accessed through Cellcom's network or services shall constitute a violation of the AUP and/or Terms and Conditions.
- Prohibition on Resale. Customers are prohibited from reselling Cellcom's services without Cellcom's prior authorization whether or not a fee is being charged.
- Content Responsibilities. Customers remain solely and fully responsible for the content of any material created, accessible, posted, hosted, downloaded, uploaded, accessed, or transmitted either on or through Cellcom's network or services. Cellcom takes no responsibility for such content.
- Monitoring Obligations. Cellcom is under no obligation to monitor Customer's content, usage, bandwidth, or transmission associated with the Customer's use of Cellcom's network or services. However, Cellcom reserves the right to do so. Cellcom may monitor content, usage, bandwidth, or transmissions as necessary to: (a) enforce the terms of the AUP and Terms and Conditions; (b) comply with applicable laws, regulations, or other governmental or judicial directives; (c) protect Cellcom's network and services; or, (d) ensure other users are not being adversely affected by Customer's conduct or activity. Cellcom reserves the right to modify, restrict, or block access or usage in response to discoveries made while monitoring content, usage, bandwidth, or transmissions.
- Indemnification. Customer will defend and indemnify Cellcom against all claims, actions, judgments, damages, fines, costs, and other expenses, including reasonable lawyer's fees and disbursements (collectively, "Indemnification Claims") arising out of Customer's failure to comply with the requirements of this AUP and the certifications and commitments contained herein. For avoidance of doubt, Indemnification Claims shall include regulatory enforcement proceedings initiated by any Government Authority and the costs thereof. In relation to any Indemnification Claims: (a) Cellcom shall have sole control of the defense and/or settlement thereof; (b) Customer shall furnish to Cellcom on request all information in Customer's possession or control for such defense; and (c) Customer shall cooperate with Cellcom in the defense of such claims as requested by Cellcom.
- Failure to Enforce AUP and Terms and Conditions. The failure of Cellcom to enforce this AUP and/or Terms and Conditions, regardless of the reason for not doing so, shall not constitute a waiver of any right to do so at any time. Customer agrees that should any portion of this AUP and/or Terms and Conditions be found invalid or unenforceable, that portion, and that portion only, shall be construed as consistent as possible with the applicable law. The remaining portions shall remain in full force and effect.
Terms & Conditions
These terms and conditions (“Terms and Conditions”) for Cellcom fixed services: Wireline Voice, TV, Fixed-Wireless, or a combination of those services ("Services"), is by and between Nsighttel Wireless, LLC., a Wisconsin limited liability company with its principal place of business at 1580 Mid Valley Drive, PO BOX 5370, De Pere, Wisconsin 54115 (d/b/a and hereinafter referred to as "Cellcom"), and the party whose name(s) appear on the agreement ("Customer"). These Terms and Conditions shall become effective on the date the agreement is signed.
- TRUTH-IN-BILLING REQUIREMENTS: TELEVISION VIEWER PROTECTION ACT ("TVPA")
The truth-in-billing provisions of the TVPA set forth requirements that Nsight Telservices/ Cellcom disclose at the time of sale the total charge for multichannel video service, including surcharges and fees, as well as itemize charges on e-bills.
- Transparency Obligation — Before entering into a contract with a consumer for a multichannel video programming service, Cellcom must provide the consumer – by phone, in person, online, or by other reasonable means – with the total monthly charge for the service selected by the consumer, whether provided individually or as a part of a bundle. If the service involves a promotional discount, the provider must note the amount of the discount and when it will expire. The charge shall include — related administrative fees, equipment fees or other charges, a good faith estimate of any tax, fee, or charge imposed by the federal, state or local government (regardless of whether the charge is imposed on the provider or on the consumer and collected by the provider), and a good faith estimate of any fee or charge that is used to recover any other assessment imposed on the provider by the federal, state, or local government.
- Formal Notice Obligation — Within 24 hours of entering into a contract with a consumer for a multichannel video programming service, Cellcom shall send the consumer by email, online link, or other reasonably comparable means, a copy of the information set forth above.
- Consumer Right to Cancel — A consumer shall have the right to cancel a contract for a multichannel video programming service within 24 hours of Cellcom sending the information to the consumer without incurring early cancellation fees or other disconnection fees or penalties.
- Consumer Rights in E-Billing — The new law also adopts requirements that pertain specifically to e-billing. In particular, if Cellcom, the provider of multichannel video programming service provides a bill to a consumer in electronic format, the provider shall include in the bill:
- an itemized statement setting forth the amount charged for the provision of service and the amount of all related taxes, administrative fees, equipment fees, or other charges;
- the termination date of the contract between the provider and consumer; and
- the termination date of any applicable promotional discount.
- EQUIPMENT AND SERVICES.
- Services may be subject to transmission limitations caused by atmospheric or geographic conditions. The Services may be temporarily refused or limited because of the system's capacity limitations. Services to any or all customers may be temporarily interrupted or curtailed, without notice, due to Cellcom Equipment, as that term is defined herein, modifications, upgrades, relocations, repairs or similar activities necessary for the proper or improved operations of the system.
- Common Provisions. Each financially responsible individual, business, or entity identified on the agreement hereof shall be jointly and severally responsible for payment of all Services on Customer's account. Neither the Cellcom Equipment nor the Services shall be used by Customer for any purpose that is in violation of federal, state or local law, nor shall the same be used in such manner as to unreasonably interfere with the use of the Services by one or more other customers.
- LIABILITY DISCLAIMER AND INDEMNIFICATION.
- EQUIPMENT. CUSTOMER ACKNOWLEDGES THAT CELLCOM IS NEITHER THE MANUFACTURER NOR THE AGENT OF THE MANUFACTURER OF THE EQUIPMENT PROVIDED HEREUNDER. CUSTOMER ACKNOWLEDGES AND AGREES THAT CELLCOM MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND REGARDING THE EQUIPMENT AND THAT CELLCOM DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL CELLCOM BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES CAUSED IN WHOLE OR IN PART BY AN EQUIPMENT MALFUNCTION OR FAILURE, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PROPERTY DAMAGE, DAMAGE TO OR LOSS OF EQUIPMENT, LOST PROFITS OR REVENUE, COST OF RENTING REPLACEMENTS, AND OTHER ADDITIONAL EXPENSES, EVEN IF CELLCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
- ADDITIONAL LIMITATIONS. It is further specifically agreed as to the Cellcom Equipment and Services provided hereunder that Cellcom shall NOT be liable to Customer or any other party for:
- Any injury to person or damage to property resulting from any negligent or unintentional acts or omissions of Cellcom, its employees, agents or others.
- Any damage or loss by Customer as a result of any partial or complete interruption in the operation of its business or for any failure of any of its Cellcom Equipment or Services.
- Any direct, indirect, special, incidental or consequential damages of any kind sustained by Customer or any other person or entity for any failure of Cellcom Equipment, for the inability of Cellcom to promptly or properly repair Cellcom Equipment, for any interruption of any Services now or hereafter provided by Cellcom or for the loss of any transmission or the information contained therein.
- INDEMNIFICATION. Customer agrees to indemnify and hold Cellcom harmless from all claims, actions, suits, demands and judgments, including actual attorney’s fees and costs, which Cellcom may incur in defending itself against any of the aforesaid arising from Customer’s use or possession or other relationship to the Cellcom Equipment or Services supplied, worked on, or provided by Cellcom or its employees, agents or designees, including, but not limited to, any expenses arising from actions brought under the Occupational Safety and Health Act or other governmental regulations or laws.
- TERMINATION OF SERVICE.
- In the event Nsight Telservices, in its sole discretion, undertakes litigation or collection efforts against Customer to enforce the terms of this Agreement, and Nsight Telservices prevails in such efforts, Customer shall be responsible to reimburse Nsight Telservices for all costs and expenses, including actual attorneys’ fees, incurred by Nsight Telservices relative to such efforts, unless otherwise precluded by law. Further, in the event such litigation or collection effort arises from, or results in, the termination of this Agreement prior to the expiration of its term, Customer shall be liable to Nsight Telservices for the early termination fee (in addition to all outstanding charges on Customer’s account at the time of such termination).
- The term of Customer’s Agreement shall be tolled, and its expiration date extended, for any periods during which Services are suspended due to nonpayment or other violations of the terms of Customer’s Agreement by Customer. Upon Customer’s cure of such violation, Nsight Telservices may, acting in its sole discretion, reactivate Services and shall be entitled to charge Customer a reasonable reactivation fee.
- Customer is responsible for returning all Nsight Equipment used to provide Services in good working condition within 30 days of disconnection of the applicable service. Failure to return the Nsight Equipment within 30 days, or returning it in non-working condition, will result in a charge of $300 per each individual piece of Nsight Equipment with the charge(s) appearing on the customer’s next invoice.
- VOICE ACCESS NUMBER.
- Cellcom reserves the right, in its sole discretion, to change Customer’s access number upon notice to the Customer. Customer acknowledges that Customer has no proprietary or ownership rights or interest in or to Customer’s number(s), except as allowed for by law, and cannot acquire such rights or interest through usage, publication or otherwise.
- Customer may request that Customer’s access number(s) be transferred to or from another service provider within the same local geographic area.
- If Customer transfers the access number(s) to Cellcom, all activation requirements and charges, including credit approval, apply. Customer remains liable for charges (including cancellation fees) incurred with a former service provider.
- If Customer requests to transfer the access number(s) to another service provider, this request will be considered a notice of Customer’s intention to terminate Services; and the terms of the Agreement set forth in the early termination fee paragraphs will apply. Upon request, all amounts then owed to Cellcom (including the early termination fee and any amounts that appear on the final invoice) shall become immediately due. If a transfer is unsuccessful for any reason, Services will not terminate, and Customer will continue to be responsible for all Service or other charges (not the early termination fee).
- When transferring access numbers to another service provider, voice mail, phone book or other Services may be lost.
- Cellcom does not guarantee, in any way, that such access number transfers to or from Cellcom will be successful.
- RATES AND CHARGES.
- Customer acknowledges that it is responsible to pay to Cellcom all charges resulting from the provision of Cellcom Equipment and use of the Services.
- Except as may be prohibited by law, Cellcom reserves the right to amend these Terms and Conditions upon notice to Customer and the expiration of a thirty-day objection period afforded to Customer. If, after receiving any such notice from Cellcom, Customer desires to terminate the Agreement due to the proposed amendment(s), Customer shall, within thirty days of receipt of Cellcom’s notice, deliver written notice of termination to Cellcom; and the Agreement and Customer’s ability to utilize the Services shall terminate on the fifth day following Cellcom’s receipt of Customer’s notice of termination. Notwithstanding, if Customer utilizes the Services or makes payment to Cellcom therefor after Customer’s receipt of Cellcom’s notice, Customer shall be deemed to have agreed to Cellcom’s proposed amendment(s) and shall not thereafter have any right to terminate the Agreement due to such amendment(s).
- There may be added to any charges incurred by Customer amounts equal to any industry-wide surcharges and/or fees and any surcharge, duty, levy, tax, or withholding, including, but not limited to, sales, property, ad valorem, excise and use taxes, or any tax in lieu thereof or in addition thereto, imposed by any local, state, or federal government or governmental agency with respect to the Services, or with respect to services provided to customers, excepting only taxes on the income of Cellcom. In addition, there may be added to any charges, additional charges to reimburse Cellcom for its reasonable and necessary costs and expenses incurred in maintaining compliance with regulatory requirements imposed by any local, state, or federal government or governmental agency having jurisdiction over Cellcom.
- Customer’s access to, and use of, Services is further governed by Cellcom’s “Acceptable Use Policy” which can be found at www.cellcom.com/terms/FixedSerivces. Among other things, the Acceptable Use Policy provides that Cellcom may suspend or terminate Customer’s access or use of Services at any time and without notice to Customer in the event Customer violates any term or condition of the Acceptable Use Policy.
- When Customer provides a check as payment, Customer authorizes Cellcom to make a one-time electronic funds transfer from Customer’s account. Therefore, funds may be withdrawn from Customer’s account on the same day Customer’s payment is received. Customer may not receive Customer’s check back from Customer’s financial institution.
- Autopay (checking and savings accounts only, no credit or debit cards) and paperless bill required for the discounted rate of $2 per month.
- OPEN INTERNET DISCLOSURE.
- THROTTLING. Data speeds on Cellcom’s Fixed Wireless Internet plans will automatically slow to a maximum of 1.5 mbps for the remainder of the bill cycle when usage reaches its high-speed data allotment. Customer may contact Customer Care to review plan options available. Ability to stream, video resolution, speed, and other data usage are not guaranteed, may vary, and may be impacted by a variety of other factors.
- PRIORITIZATION. If necessary, Cellcom may prioritize mobile wireless traffic over fixed wireless traffic. If so done, you may notice decreased speeds with the Services.
- MISCELLANEOUS PROVISIONS.
- Entire Agreement. These Terms and Conditions, together with all agreements and any other documents referenced herein, shall constitute the entire agreement between the parties; and no term or condition contained herein or therein may be modified or waived, except in writing signed by an authorized representative of Cellcom. The acceptance by Cellcom of any payment after it shall become due shall not constitute or be construed as a waiver of any or all of Cellcom’s rights hereunder.
- Assignment and Interpretation. These Terms and Conditions shall be binding upon and inure to the benefit of the heirs, representatives, successors and assigns of the parties hereto; provided, however, that Customer may not assign this Agreement, or any or all rights or obligations hereunder, to any third party without the prior written consent of Cellcom. The interpretation of this Agreement shall be subject to the laws of the State of Wisconsin.
- Severability. The invalidity of any portion of any provision of these Terms and Conditions shall not affect the validity of the remainder of the provisions hereof.
- Service Fee. Customer may change to other pricing plans available to existing customers, but the term of this Agreement will remain unchanged unless such term is otherwise extended under the terms of another pricing package selected by Customer.
- Technology Enhancements. Cellcom reserves the right to change your Cellcom Equipment’s software or programming, over the air, without notice.
- TRUTH-IN-BILLING REQUIREMENTS: TELEVISION VIEWER PROTECTION ACT ("TVPA")
Open Internet Policy
Cellcom has adopted the following network management practices, performance characteristics, and commercial terms for its Broadband Internet access services in its good faith effort to comply with the Federal Communications Commission's ("FCC's") Restoring Internet Freedom transparency requirements, pursuant to FCC 17-166. It is Cellcom's intent to fully comply with the Restoring Internet Freedom transparency disclosure requirements and it believes the information contained below accomplishes that intent.
These practices, characteristics, and terms are intended to help preserve the Internet as an open framework that enables consumer choice, freedom of expression, end-user control, competition, and freedom to innovate without permission, while permitting Cellcom to manage its network reasonably.
These practices, characteristics, and terms are effective as of June 11, 2018. Cellcom may add, delete, or modify certain practices, characteristics, or terms from time to time at its discretion. Any modifications or changes will be posted on this website. As such, we encourage customers to visit this website periodically to review our practices.
Network Management Practices
Cellcom is committed to providing the best broadband Internet experience possible to all of its customers. Cellcom and its staff use their best efforts to monitor, address and minimize (but do not guarantee that they can prevent) the effects of spam, viruses, security attacks, network congestion, and other phenomena that can degrade the service of affected customers.
Reasonable network management is defined as any practice "appropriate and tailored to achieve a legitimate network management purpose" and takes into account a carrier's particular network architecture and technology.
- Subject to reasonable network management practices, Cellcom does not block consumers from accessing lawful websites or any applications that compete with its voice or video telephony services or those of its affiliates.
- Cellcom's Fixed Wireless Internet Services Plan, Cellcom Data speeds on the Fixed Wireless Internet plan will automatically slow to a maximum of 1.5 mbps for the remainder of the bill cycle when usage reaches its high-speed data allotment. Customer may contact Customer Care to review plan options available. Ability to stream, video resolution, speed, and other data usage are not guaranteed, may vary, and may be impacted by a variety of other factors.
- Affiliated Prioritization.
- Not applicable. Cellcom does not engage in any practice that directly or indirectly favor traffic to benefit an affiliate.
- Paid Prioritization.
- Not applicable. Cellcom does not engage in any practice that directly or indirectly favors some traffic over other traffic in exchange for consideration, monetary or otherwise.
- Congestion Management.
- Congestion is an Internet access service problem that can slow web browsing, downloading, and other activities of the customers during certain peak usage periods. During periods of congestion they may experience conditions such as longer times to download or upload files, slower Web surfing, and/or slower movements during online game playing. This congestion may be caused by capacity limits and bottlenecks in a service provider's own network or by limitations in the capacity of backhaul facilities and services that many service providers must purchase from unrelated entities.
- Cellcom manages its network using a protocol-agnostic method. This means congestion is not managed based on online activities, protocols, or applications. In the event of congestion, all traffic is classified as "best effort." If significant congestion problems arise in the future, Cellcom most desired approach is to determine the source of the problem, and to increase the capacity of the affected portions of its network and/or of its connections with the Internet where warranted. However, network and other facilities upgrades often cannot be accomplished instantaneously because of the need to interconnect with multiple, unrelated entities.
- Application-Specific Behavior.
- Cellcom does not have its own third-party application certification criteria or procedures, nor does it restrict the use of applications on its network unless they are unlawful or unless there is a reasonable belief that such applications will cause harm to its network. Cellcom will expeditiously inform an application developer of any decision to deny access to Cellcom's network for a particular application of such developer.
- Device Attachment Rules.
- Cellcom provides the demarc device on all landline or fixed wireless Internet connections. In special cases, customers may request that we “bridge” the provided device. In this case, there is no restriction on the type of the device used on the customer side of the bridge.
- Cellcom does not normally monitor the traffic of its customers. It undertakes no obligation to monitor or protect such customer traffic from spam, viruses, denial-of-service attacks, or other malicious, unlawful or unwanted activities.
- Our network employs metrics which determine whether there is a Denial of Service or similar attack hitting the network. During the time of such attacks inbound and outbound traffic filtering techniques will be employed to avoid network congestion and other network degradation. If any network traffic appears to be a malicious attempt to disrupt the network, such as by e-mail spamming or otherwise, corrective action will be taken and network information may be transmitted to the appropriate law enforcement agency for investigation and possible criminal prosecution under various computer hacking laws.
- A customer that is subjected to a denial-of-service attack, or similar malicious, unlawful or unwanted activity, is urged to notify Cellcom as soon as possible. Cellcom will work with the customer, other service providers, federal and state regulators, and/or law enforcement to determine the source of such activity, and to take appropriate, and technically and economically reasonable efforts to address the matter.
- Service Description.
Cellcom Fixed Services landline internet and fixed wireless internet uses two different network technologies.
- Landline Internet
- The Company uses a fiber-to-the-home (“FTTH”) network. The company uses fiber optic and an MPLS network to service select businesses. The expected access speeds in the FTTH portion of the network range from 1 Mbps to 250 Mbps based upon product. The access speeds in the MPLS network range from 6 Mbps to 100,00 Mbps based upon the product.
- Actual access speeds and time delays (latency) are impacted by the length, capacity and congestion of Middle Mile transport facilities (between the Company’s service area and Internet nodes) as well as the characteristic of the Company’s own network. Because conditions on these facilities and routes can change frequently, the Company can provide estimated actual access speed and latency information only for specific recent time periods requested by a customer.
- If a customer subscribes to video services, Internet broadband speed may be impacted due to the bandwidth utilized by Digital TV.
- Actual access speeds and time delays (latency) are impacted by the length, capacity and congestion of Middle Mile transport facilities (between the Company’s service area and internet nodes) as well as the characteristic of the Company’s own network. Because conditions on these facilities and routes can change frequently, the Company can provide estimated actual access speed and latency information only for specific recent time periods requested by a customer.
- Fixed Wireless Internet
- CBRS/Fixed Wireless Internet – The expected access speeds in the CBRS/Fixed Wireless network range from 20 Mbps to 100 Mbps, however, during peak times, typically late afternoons and evenings, the average speed may be reduced.
- Latency, also known as delay, is the amount of time from when a data packet is sent to when it is received. For broadband Internet access services, latency is usually expressed as the round-trip time in milliseconds ("ms") that it takes for a data packet to travel between two end points on the Internet (from point A to point B and then back to point A). Some applications, such as email, can tolerate a substantial amount of latency without any noticeable impact on the application's performance, while other applications, such as real-time video conferencing, require lower latency to function properly.
- Although latencies can vary due to several factors, Cellcom's CBRS/Fixed Wireless Internet access service customers can typically expect the following latencies when accessing the internet:
Technology Time in Milliseconds Technology Suitability of the Service for Real Time Applications CBRS 63 to 106 Yes
- Landline Internet
- Price. Cellcom’s pricing, terms and conditions are available at www.cellcom.com.
- Redress Options. Questions and complaints regarding the foregoing matters should be addressed to Cellcom’s Customer Service Department at 800-224-3308 or email.