A device compatible with Cellcom’s network is required.
Airtime is billed in 60 second increments. Plan minutes only apply when you are in your calling plan’s designated home area. Calls originating and terminating in the home area are toll free. Calls originating in the home area and terminating outside the home area may be subject to long distance charges. Calls originating outside of the home area are subject to roaming and long distance charges. Cellcom reserves the right to deactivate any voicemail box that has not been initialized within 60 days of activation or any voicemail box that has not had any messages deposited for over 60 days. Minute usage applies while calling into voicemail box. Call Forwarding includes 60 minutes of forwarding to a non-Cellcom exchange per month. Voice services, including 911, are not available on mobile broadband or tablet devices. See sales representative for details.
To place an international call, you must dial 011, the country code and the number for the international call. International long distance rates apply in addition to plan minutes or airtime charges when calling from your home calling plan area. While roaming, international long distance rates apply in addition to standard long distance and roaming charges. Rates are subject to change without notice. The International Discount Calling Package has a monthly feature charge in addition to reduced international long distance rates.
Unlimited Voice services are for live dialog between two individuals, voicemail, and automated services without additional charges. Unlimited voice service may not be used for conference calling, call forwarding, monitoring services, data transmission, transmission of broadcasts, or transmission of recorded material. Additional situations may apply. If you are using unlimited voice service for anything other than stated as appropriate, Cellcom reserves the right to terminate your service.
Wi-Fi Calling allows you to make and receive calls over any Wi-Fi connection. To use Wi-Fi Calling you must activate the feature on your smartphone, accept these Terms and Conditions and enter a physical U.S. address (no P.O. Boxes) where you want emergency service sent to if you call 911. You must also have Internet access through your device’s Wi-Fi connection. Any Wi-Fi call made to a U.S. number will be treated as a domestic call, no matter where the call originates. Any Wi-Fi call made to a non-U.S. number will be treated as an international call. If you lose your Wi-Fi or Internet connection while on a call, your call may drop. You can disable Wi-Fi Calling by disabling it in your smartphone settings. If you leave Wi-Fi coverage your call (excluding 911 calls) will switch to cellular automatically if you are in a supported coverage area and VoLTE is enabled on the device. If you leave Wi-Fi coverage and are in a 3G-only area the call will drop.
Messaging and Data Services: Use of text messaging, picture messaging, video messaging and other data services is subject to the Data Acceptable Use Policy located at www.cellcom.com/AUP. Sending and receiving picture messages may deduct from your data allowance. Data Plan: Cellcom reserves the right to switch customer to another data plan if less than seventy-five percent (75%) of the customers overall data usage are used in Cellcom’s licensed market during any three month period during the term of this agreement. After the premium data limit for a line during a bill cycle, for the remainder of that bill cycle Cellcom may slow data speeds in areas where there is network congestion until that congestion is relieved and when roaming slowed to 3 Mbps. If not on the latest Cellcom SIM card, data speeds will automatically slow to a maximum of 1 Mbps for the remainder of the bill cycle when each line reaches its premium data allotment. Only customers on Cellcom’s latest SIM card can be on the smartphone 100GB or additional devices 30GB options. Smartphone pricing is based on the total number of smartphones on Unlimited Plus, Premium Unlimited, Lifestyle Unlimited and Unlimited Plans. Autopay (checking and savings accounts only, no credit or debit cards) and paperless bill (email confirmation required to be signed up for paperless bill) required for the discounted rate of $10 per month per smartphone line. Usage Controls: It may take up to 60 minutes for changes to usage control settings to take effect. Due to delays in system reporting, actual data usage may take up to 24 hours to register and you may exceed the usage limit set before data usage is blocked or a warning received.
Cellcom reserves the right, without notice, to change rates and coverage areas that do not adversely impact the consumer. In all other situations, a notice will be given. Rate maps indicate where rates apply and may not depict actual service availability or wireless coverage. Coverage areas depicted are approximate. To inquire about specific service availability in a geographical area, contact Cellcom’s Customer Service at (800) 236-0055. Geographic terrain, weather conditions, and type of equipment may affect cellular coverage. Wireless service is subject to technological limitations, including capacity and tower availability.
15 Day Guarantee: If for any reason you’re not completely satisfied with Cellcom’s service, simply return the equipment within 15 days of purchase for a full refund of equipment. The line set up fee and any unused airtime are non-refundable. You may be subject to a restocking fee. For additional details, see 15 day return policy brochure.
Prices do not include taxes, fees, or other charges. Taxes on monthly access, airtime, equipment, and long distance may apply. A line set up fee and early termination fee may apply. If applicable, the early termination fees may be reduced proportionately to the remaining months of the term of the agreement. Universal Service Fund (USF) and regulatory and other recovery fees charged on all service lines. An E911 fee or Police & Fire Protection fee charged on all service lines. The amount or range of taxes, fees and surcharges, collected and not retained by the carrier, may vary and are subject to change without notice. See retail location or www.cellcom.com/fees for details.