myCellcom App FAQs
What devices and operating systems are compatible with the myCellcom app?
The myCellcom app is available on smartphones with Android and iOS operating systems.
- Apple devices — Available on iOS 8.0 and above.
- Android devices — Available on OS 4.0.3 and above.
Where do I go to download the myCellcom app?
You can download the app by clicking here or from your smartphone using Google Play or the App Store.
Is there a charge for the myCellcom app?
No, this app is free to Cellcom subscribers.
To get into the myCellcom app, I need to enter my username and password. Where do I get that?
Your username and password are created when you register your myCellcom account. Register your account by visiting www.cellcom.com and clicking "Register Now" or in the mobile app click "Register". Follow the prompts for account creation. Your username and password are the same for the web portal and the mobile app.
How do I view usage on the myCellcom app?
Talk, text, and data usage can be viewed from the main landing screen or by clicking on your plan name.
I have reached my monthly plan allotment on talk, text or data, but I did not receive a notification. Why?
You may have turned off usage notifications in either the myCellcom app or on the myCellcom website. To turn it back on via the app:
- Go into the myCellcom app on your device
- From the main menu screen, tap Settings
- Tap Manage Notifications
- In the myNotifications screen, tap On by notifications and select who should receive text messages and email messages.
- To save the changes, tap Save
You will now receive usage notifications when you are approaching or go over plan amounts. Note: Only the FRP on the account can manage usage controls.
What can an authorized user do on an account?
All users on the account must be authorized. There are different levels of authoriziation. The FRP (financially responsible person), APC (authorized per contract), and MIO (myInformation only). The FRP has the highest permission and can make any changes on the account. The APC is able to make some changes on the account and view mutliple lines. myInformation only has access to only information specific their line of service. All users can make a payment.
How do I make a payment on the myCellcom app?
To make a payment, from the main menu screen, tap Make a Payment. The initial myPayment screen provides current balance information. To continue, tap Make Payment. To pay with a credit card, tap Pay with Credit Card under Payment Information. Fill in the requested information. The app preselects paying the account balance, but you can change that to just pay the past due amount or a specific amount. When complete, tap Continue. Confirm the information is correct, then tap Submit Payment. Next, you will go to the successful payment screen letting you know that your payment was successfully posted to your account. Tap Done to go back to the main menu.
To make a payment with a checking or savings account, from the myPayment screen, tap Pay with Checking or Savings Account. Select if you are paying with Checking or Savings. Fill in the requested information. The app preselects paying the account balance, but you can change that to just pay the past due amount or a specific amount. When complete, tap Continue. Confirm that the routing number, account number and payment amount is correct and tap Submit Payment. Next you will go to the successful payment screen, letting you know that your payment was successfully posted to your account. Tap Done to go back to the main menu.
Please note that your payment may not reflect until your next billing cycle.
How do I view my plan on the myCellcom app?
To view your plan information, from the main menu screen tap My Plan. All plans for the account will appear. Choose the plan you want to view by tapping in it. All lines on the plan chosen will appear. Tap a specific wireless number for plan information. The myPlan page provides an overview of the rate plan and features for each wireless number on an account. Note: myInformation users will only be able to view their wireless number.
How do I view my bill on the myCellcom app?
To view invoice information, from the main menu screen, tap My Bill. The myBill page provides an account summary, balance/payments received and current charges and credits. Note: myInformation only users will only be able to view their portion of the bill.
How many people can I send my referral code to?
There is no limit for the number of unique referral codes you send through the myReferrals portal. However, you may only receive a maximum of $1,000 in referral credits within a calendar year.
Do I have to be the financially responsible person to refer customers to Cellcom?
No. All active lines, excluding select Employee lines, Lifeline, and Advance Pay PayGo lines, can make a referral to Cellcom. After discovering your unique referral code, easily share it with others via social media, email, or text message through our myReferrals portal.
Why can't I view the myReferrals tab under myCellcom account?
Check to see if you are eligible to participate in the myReferrals program. Advance Pay PayGo customers, select Employee, and Lifeline accounts are not eligible to participated in the referral program.
Where do I go to set Usage Controls in the myCellcom app?
To access the Usage Control functions within the myCellcom app, after logging into the account, tap on the "More" button. Here you will be able to set Usage Blocks for data, text or talk or set Usage Limits (paid feature). Note: not all user types can manage usage controls.
How do I schedule a Usage Block on the myCellcom app?
To schedule a Usage Block, after logging into the account, tap on the "More" button and choose Usage Blocks. This will bring you to the Set Usage Blocks screen. Here you will be able to block data, text or voice services immediately by tapping on the sliding bar or you can schedule a date for the services to be blocked by tapping on the Schedule Block Dates sliding bar and entering a start and end date.
How do I set Usage Limits on the myCellcom app?
To schedule Usage Limits, after logging into the account, tap on the "More" button and choose Usage Limits. This will bring you to the Set Usage Limits screen. Here you will be able to enter the amount of data you want to allocate to the line by tapping on the sliding bar and entering the amount of data you would like to limit. You can also select what to do when the line reaches its data usage limit. Either leave the sliding bar at Notify Only or tap the sliding bar to change to Notify and Block the line that is approaching its allocated limit.
How do I increase my data bucket size on the myCellcom app?
On the main plan screen, tap on the more options icon, then "Increase Data Plan". You will then be taken to a screen where you will be able to choose from different data options along with the duration of months you would like to continue with the increased data option. Once you have chosen the data amount and duration of time, tap on "Ok" or "Save".
How will I know my data increase went through on the myCellcom app?
Once you submit your changes, you will then receive a data increase confirmation. Read through the text and tap on "cancel" if you would like to go back or "submit" if you agree with the terms and would like to proceed with your data increase.
How do I sign up for a myCellcom account via the myCellcom app?
To sign up for a myCellcom account, tap on "sign up" on the log in screen. Enter your 10 digit wireless number. Select whether you want your temporary password sent to you via text or mailed to your billing address. Next select if you want to sign up as a "wireless user or an "account owner". If you choose to proceed as an account owner, you must either enter your account password, last 4 digits of your social security number, or the last 4 digits of your tax ID number.
Can I request a temporary password via the myCellcom app if I have forgotten mine?
Yes. Simply tap "forgot password" on the log in screen.
How to Videos - myCellcom app
How do I access myReferrals in myCellcom?
- Log into your myCellcom account and select myReferrals
- Choose I want to refer someone to Cellcom
- Enter you information and share your referral code with friends, family, or co-workers