myCellcom App FAQs
What is the myCellcom app?
The myCellcom app will allow smartphone users to get usage and account information on the go. With the myCellcom app, you can:
- View your talk, text and data usage
- View plan information
- View bill information
- Make a payment
- Contact Cellcom
- Manage usage notifications
- Block/Unblock Services
- Manage Usage Limits
- Increase Data Buckets
- Request a Temporary Password
- Signup for a myCellcom Account
What devices and operating systems are compatible with the myCellcom app?
The myCellcom app is available on smartphones with Android and iOS operating systems.
- Apple devices — Available on iOS 8.0 and above.
- Android devices — Available on OS 4.0.3 and above.
Where do I go to download the myCellcom app?
You can download the app by clicking here and choosing which operating system you have (Android or iOS) to download.
Is there a charge for the myCellcom app?
No, this app is free to Cellcom subscribers.
To get into the myCellcom app, I need to enter my wireless number and password. Where do I get that?
To use the myCellcom app, you need to have a myCellcom account set up. To register for a free myCellcom account, simply go to http://my.cellcom.com. Select the Click to Register link below the login button and follow the prompts to complete registration. You can also register for an account on the myCellcom App by tapping on "Sign up".
To sign up as an Account User with full access, you will need your account password, Social Security Number or Federal Tax ID. An account password can be added at any Cellcom retail store, or by calling Customer Care at 800-236-0055.
You can also choose to sign up as a Wireless User without an account password. A Wireless User account has limited access.
I have reached my monthly plan allotment on talk, text or data, but I did not receive a notification. Why?
You may have turned off usage notifications in either the myCellcom app or on the myCellcom website. To turn it back on via the app:
- Go into the myCellcom app on your device
- From the main menu screen, tap Settings
- Tap Manage Notifications
- In the myNotifications screen, tap On by notifications and select who should receive text messages and email messages.
- To save the changes, tap Save
You will now receive usage notifications when you are approaching or go over plan amounts.
What can an authorized user do on an account?
Authorized users have access to make any changes. The only thing that they can not do is change the main account password and secret question or add any other authorized users.
How do I make a payment on the myCellcom app?
To make a payment, from the main menu screen, tap Make a Payment. The initial myPayment screen provides current balance information. To continue, tap Make Payment. To pay with a credit card, tap Pay with Credit Card under Payment Information. Fill in the requested information. The app preselects paying the account balance, but you can change that to just pay the past due amount or a specific amount. When complete, tap Continue. Confirm the information is correct, then tap Submit Payment. Next, you will go to the successful payment screen letting you know that your payment was successfully posted to your account. Tap Done to go back to the main menu.
To make a payment with a checking or savings account, from the myPayment screen, tap Pay with Checking or Savings Account. Select if you are paying with Checking or Savings. Fill in the requested information. The app preselects paying the account balance, but you can change that to just pay the past due amount or a specific amount. When complete, tap Continue. Confirm that the routing number, account number and payment amount is correct and tap Submit Payment. Next you will go to the successful payment screen, letting you know that your payment was successfully posted to your account. Tap Done to go back to the main menu.
Please note that your payment may not reflect until your next billing cycle.
How do I view my plan on the myCellcom app?
To view your plan information, from the main menu screen tap My Plan. All plans for the account will appear. Choose the plan you want to view by tapping in it. All lines on the plan chosen will appear. Tap a specific wireless number for plan information. The myPlan page provides an overview of the rate plan and features for each wireless number on an account. Note: Wireless Users will only be able to view their wireless number.
How do I view my bill on the myCellcom app?
To view invoice information, from the main menu screen, tap My Bill. The myBill page provides an account summary, balance/payments received and current charges and credits. Note: Wireless Users will only be able to view their portion of the bill.
Where do I go to set Usage Controls in the myCellcom app?
To access the Usage Control functions within the myCellcom app, after logging into the account, tap on the "More" button. Here you will be able to set Usage Blocks for data, text or talk or set Usage Limits (paid feature).
How do I schedule a Usage Block on the myCellcom app?
To schedule a Usage Block, after logging into the account, tap on the "More" button and choose Usage Blocks. This will bring you to the Set Usage Blocks screen. Here you will be able to block data, text or voice services immediately by tapping on the sliding bar or you can schedule a date for the services to be blocked by tapping on the Schedule Block Dates sliding bar and entering a start and end date.
How do I set Usage Limits on the myCellcom app?
To schedule Usage Limits, after logging into the account, tap on the "More" button and choose Usage Limits. This will bring you to the Set Usage Limits screen. Here you will be able to enter the amount of data you want to allocate to the line by tapping on the sliding bar and entering the amount of data you would like to limit. You can also select what to do when the line reaches its data usage limit. Either leave the sliding bar at Notify Only or tap the sliding bar to change to Notify and Block the line that is approaching its allocated limit.
How do I increase my data bucket size on the myCellcom app?
On the main plan screen, tap on the more options icon, then "Increase Data Plan". You will then be taken to a screen where you will be able to choose from different data options along with the duration of months you would like to continue with the increased data option. Once you have chosen the data amount and duration of time, tap on "Ok" or "Save".
How will I know my data increase went through on the myCellcom app?
Once you submit your changes, you will then receive a data increase confirmation. Read through the text and tap on "cancel" if you would like to go back or "submit" if you agree with the terms and would like to proceed with your data increase.
How do I sign up for a myCellcom account via the myCellcom app?
To sign up for a myCellcom account, tap on "sign up" on the log in screen. Enter your 10 digit wireless number. Select whether you want your temporary password sent to you via text or mailed to your billing address. Next select if you want to sign up as a "wireless user or an "account owner". If you choose to proceed as an account owner, you must either enter your account password, last 4 digits of your social security number, or the last 4 digits of your tax ID number.
Can I request a temporary password via the myCellcom app if I have forgotten mine?
Yes. Simply tap on "forgot password" on the log in screen. Next, enter your 10 digits wireless number and choose whether you want your temporary password sent via text or mailed to your billing address. Enter in your account password, last 4 digits of your social security number, or the last 4 digits of your tax ID. Once you have completed all this information, you will receive a confirmation message.