Cellcom has adopted the following network management practices, performance characteristics, and commercial terms for its Broadband Internet access services in its good faith effort to comply with the Federal Communications Commission's ("FCC's") Restoring Internet Freedom transparency requirements, pursuant to FCC 17-166. It is Cellcom's intent to fully comply with the Restoring Internet Freedom transparency disclosure requirements and it believes the information contained below accomplishes that intent.
These practices, characteristics, and terms are intended to help preserve the Internet as an open framework that enables consumer choice, freedom of expression, end-user control, competition, and freedom to innovate without permission, while permitting Cellcom to manage its network reasonably.
These practices, characteristics, and terms are effective as of June 11, 2018. Cellcom may add, delete, or modify certain practices, characteristics, or terms from time to time at its discretion. Any modifications or changes will be posted on this website. As such, we encourage customers to visit this website periodically to review our practices.
Network Management Practices
Cellcom is committed to providing the best broadband Internet experience possible to all of its customers. Cellcom and its staff use their best efforts to monitor, address and minimize (but do not guarantee that they can prevent) the effects of spam, viruses, security attacks, network congestion, and other phenomena that can degrade the service of affected customers.
Reasonable network management is defined as any practice "appropriate and tailored to achieve a legitimate network management purpose" and takes into account a carrier's particular network architecture and technology.
- Subject to reasonable network management practices, Cellcom does not block consumers from accessing lawful websites or any applications that compete with its voice or video telephony services or those of its affiliates.
- Cellcom's Fixed Wireless Internet Services Plan, Cellcom Data speeds on the Fixed Wireless Internet plan will automatically slow to a maximum of 1.5 mbps for the remainder of the bill cycle when usage reaches its high-speed data allotment. Customer may contact Customer Care to review plan options available. Ability to stream, video resolution, speed, and other data usage are not guaranteed, may vary, and may be impacted by a variety of other factors.
- Affiliated Prioritization.
- Not applicable. Cellcom does not engage in any practice that directly or indirectly favor traffic to benefit an affiliate.
- Paid Prioritization.
- Not applicable. Cellcom does not engage in any practice that directly or indirectly favors some traffic over other traffic in exchange for consideration, monetary or otherwise.
- Congestion Management.
- Congestion is an Internet access service problem that can slow web browsing, downloading, and other activities of the customers during certain peak usage periods. During periods of congestion they may experience conditions such as longer times to download or upload files, slower Web surfing, and/or slower movements during online game playing. This congestion may be caused by capacity limits and bottlenecks in a service provider's own network or by limitations in the capacity of backhaul facilities and services that many service providers must purchase from unrelated entities.
- Cellcom manages its network using a protocol-agnostic method. This means congestion is not managed based on online activities, protocols, or applications. In the event of congestion, all traffic is classified as "best effort." If significant congestion problems arise in the future, Cellcom most desired approach is to determine the source of the problem, and to increase the capacity of the affected portions of its network and/or of its connections with the Internet where warranted. However, network and other facilities upgrades often cannot be accomplished instantaneously because of the need to interconnect with multiple, unrelated entities.
- Application-Specific Behavior.
- Cellcom does not have its own third-party application certification criteria or procedures, nor does it restrict the use of applications on its network unless they are unlawful or unless there is a reasonable belief that such applications will cause harm to its network. Cellcom will expeditiously inform an application developer of any decision to deny access to Cellcom's network for a particular application of such developer.
- Device Attachment Rules.
- Cellcom provides the demarc device on all landline or fixed wireless Internet connections. In special cases, customers may request that we “bridge” the provided device. In this case, there is no restriction on the type of the device used on the customer side of the bridge.
- Cellcom does not normally monitor the traffic of its customers. It undertakes no obligation to monitor or protect such customer traffic from spam, viruses, denial-of-service attacks, or other malicious, unlawful or unwanted activities.
- Our network employs metrics which determine whether there is a Denial of Service or similar attack hitting the network. During the time of such attacks inbound and outbound traffic filtering techniques will be employed to avoid network congestion and other network degradation. If any network traffic appears to be a malicious attempt to disrupt the network, such as by e-mail spamming or otherwise, corrective action will be taken and network information may be transmitted to the appropriate law enforcement agency for investigation and possible criminal prosecution under various computer hacking laws.
- A customer that is subjected to a denial-of-service attack, or similar malicious, unlawful or unwanted activity, is urged to notify Cellcom as soon as possible. Cellcom will work with the customer, other service providers, federal and state regulators, and/or law enforcement to determine the source of such activity, and to take appropriate, and technically and economically reasonable efforts to address the matter.
- Service Description.
Cellcom Fixed Services landline internet and fixed wireless internet uses two different network technologies.
- Landline Internet
- The Company uses a fiber-to-the-home (“FTTH”) network. The company uses fiber optic and an MPLS network to service select businesses. The expected access speeds in the FTTH portion of the network range from 1 Mbps to 250 Mbps based upon product. The access speeds in the MPLS network range from 6 Mbps to 100,00 Mbps based upon the product.
- Actual access speeds and time delays (latency) are impacted by the length, capacity and congestion of Middle Mile transport facilities (between the Company’s service area and Internet nodes) as well as the characteristic of the Company’s own network. Because conditions on these facilities and routes can change frequently, the Company can provide estimated actual access speed and latency information only for specific recent time periods requested by a customer.
- If a customer subscribes to video services, Internet broadband speed may be impacted due to the bandwidth utilized by Digital TV.
- Actual access speeds and time delays (latency) are impacted by the length, capacity and congestion of Middle Mile transport facilities (between the Company’s service area and internet nodes) as well as the characteristic of the Company’s own network. Because conditions on these facilities and routes can change frequently, the Company can provide estimated actual access speed and latency information only for specific recent time periods requested by a customer.
- Fixed Wireless Internet
- CBRS/Fixed Wireless Internet – The expected access speeds in the CBRS/Fixed Wireless network range from 20 Mbps to 100 Mbps, however, during peak times, typically late afternoons and evenings, the average speed may be reduced.
- Latency, also known as delay, is the amount of time from when a data packet is sent to when it is received. For broadband Internet access services, latency is usually expressed as the round-trip time in milliseconds ("ms") that it takes for a data packet to travel between two end points on the Internet (from point A to point B and then back to point A). Some applications, such as email, can tolerate a substantial amount of latency without any noticeable impact on the application's performance, while other applications, such as real-time video conferencing, require lower latency to function properly.
- Although latencies can vary due to several factors, Cellcom's CBRS/Fixed Wireless Internet access service customers can typically expect the following latencies when accessing the internet:
- Landline Internet
|Technology||Time in Milliseconds||Technology Suitability of the Service for Real Time Applications|
|CBRS||63 to 106||Yes|
- Price. Cellcom’s pricing, terms and conditions are available at www.cellcom.com.
- Redress Options. Questions and complaints regarding the foregoing matters should be addressed to Cellcom’s Customer Service Department at 800-826-5215 or email.